Nhs Entitlement and Private Patient Administrator

1 week ago


Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a NHS Entitlement and Private Patient Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.


You will be a contact within the Private Patient and NHS Entitlement Team for staff and patient's enquiries and advise on charging queries and policy interpretations.

You are expected to e nsure that all Private Patient administration within the Trust complies with Standing Financial Instruction.

Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond

Be responsible for the management of daily referrals to the Private Patients and NHS Entitlement teams.

Investigate eligibility to access NHS treatment without charge taking appropriate action where necessary. Ensure that any non-urgent treatment requested is paid for in advance of any treatment received.

Work and support all Divisions in the implementation of income generating schemes.

Work unsupervised and act independently to manage own workload, referring to Line Manager when necessary.


Work with Consultants, their secretaries and Private Health Insurance companies to ensure robust communication with accurate quoting around pricing, clinical conditions/ diagnostic tests and patient individual policy terms and or restrictions.

Liaise with wards and clinic areas who are accommodating private patients to assess and escalate any patient concerns, obtain patient feedback about the private patient service

Maintain electronic and paper administration systems.

Recept any private ad hoc clinics when required at the Trust.


At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care.

Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.


We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood


We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.

We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees.

Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests.

Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Ophthalmology In-patient Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.East and North Herts NHS Trust are currently looking for an administrator to work within our Ophthalmology in-patient area.You will be responsible for data entry and pre operative...


  • Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

    Job DescriptionJob Title: Patient Pathway CoordinatorCompany: East and North Hertfordshire NHS TrustJob SummaryWe are looking for a Patient Pathway Coordinator who aligns with our goal to deliver exceptional care and service to our patients consistently. Your responsibility will entail monitoring and tracking all patients within the specialty, ensuring...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyondAs a member of our...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are looking for a person with administration experience to join our team as Patient and Carer Experience Administrator.You will provide administrative support to the Head of Patient and Carer Experience and assist in providing support with a variety of administrative tasks for the teams within the Patient and Carer Experience (PACE) Service:Patient and...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients, to join the Therapy Service at Lister Hospital.Our service provides Physiotherapy and Occupational Therapy to the wards within the acute trust.The Therapy Service is a large, friendly and supportive team...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.Our clerks are trained to support a patient's pathway through...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are looking to recruit a Theatre administrator/ Receptionist to join our busy theatre team at the Lister Treatment centre due to the expansion of the theatre service.The post holder will need to be an experienced receptionist/administrator and have good communication skills. You will need to be organised and have an ability to manage time effectively. You...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for aClinical Administration and Failsafe Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.You will support the Gynaecology Emergency Services by providing clinical administration and fail safe processes to ensure patients receive the safe and quality care that we...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Newborn Hearing Screening Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.To contribute, as part of the team, in providing administrative support to the Newborn Hearing Screening Programme.To provide high quality, administrative services to a...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Patient Transfer Liaison Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patientYou will be joining our new Surgical Assessment Unit (SAU) at Lister Hospital. Our SAU provides a specialised service for the rapid assessment and treatment of a variety of surgical...


  • Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

    Job summary We are recruiting for a Senior Safeguarding Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. A rare and exciting opportunity has arisen to join a dynamic safeguarding team at ENHT. We are looking for someone who has an exceptional eye to detail, able to manage...


  • Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

    Job summary We are recruiting for a Patient Safety Midwifewho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients Under the direction of the Lead Midwife for Quality Assurance, Governance and Compliance or equivalent, you will be responsible for the provision of practical support, expertise and...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Patient Transfer Liaison Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patientYou will be joining our new Surgical Assessment Unit (SAU) at Lister Hospital. Our SAU provides a specialised service for the rapid assessment and treatment of a variety of surgical...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Specialist Palliative Care Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.The post holder will be responsible for administrative duties as required in relation to both the Palliative Care Education Lead & the Lead Nurse for End of Life & Palliative...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an EBME Technical Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.The post holder will be responsible for working in clinical or technical (workshop) areas to carry out administration tasks in relation to medical equipment handling, returning for repair...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administrative Support Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.Ensure all catering staff are up to date an appraisals and training.Complete and send sickness return forms to the trust absence department.Keep Capita (clocking in & out software) up to...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Job overviewWe are recruiting for a Senior Safeguarding Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.A rare and exciting opportunity has arisen to join a dynamic safeguarding team at ENHT. We are looking for someone who has an exceptional eye to detail, able to manage queries...

  • Administrator

    1 week ago


    Stevenage, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full time

    Be at the Heart of our CommunityWe are looking for flexible full time and part time administrators to join our growing team at the Integrated Care Coordination Hub in Robertson House, Stevenage.Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.The Hub...

  • Administrator

    1 week ago


    Stevenage, Hertfordshire, United Kingdom NHS Professionals Full time

    Job Title: AdministratorTrust Location: East and North Hertfordshire NHS TrustWorking pattern: 37.5hrs per week Monday-Friday negotiableBand: 2 £10.37 per hourWhat you'll be responsible for: Occasionally produce simple query reports using Lorenzo Carry out general office tasks such as sorting incoming mail, photocopying, keeping the office tidy. Answer...