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Administrator
2 weeks ago
Strategic Business Unit Administrator _
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Location
Daventry NN1 Hybrid Working 2 days office / 3 days remote_-
Salary - £21,730 - plus annual bonus & fantastic company benefits_
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Full Time - 40hrs per week Monday to Friday_
At Percepta, we bring first-class service across each market we support.
As a Strategic Business Unit Administrator in Daventry, UK, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing:
During a Typical Day, You'll:
- Create and send mail merge letters for all CRC teams.
- The SBU Administrator is also responsible for responding directly to customer correspondence creating bespoke responses with the support of the CRC correspondence team.
- Managing the activities report and setting reminders to ensure that all customer correspondence is replied to within SLA.
- Building, developing and maintaining good working relationships across all stakeholder levels including Ford client, team managers, senior management and support departments.
- Providing holiday cover for the current SBU Administrator.
- Provide adhoc operational or administrative support as required.
What You Bring to the Role:
- Previous administration experience is essential
- Basic reporting and data analysis experience would be useful
- 12 months experience working within a call centre environment is advantageous
Skills:
- Good interpersonal skills and problem solving abilities
- Excellent written and verbal communication skills
- Excellent organisation and time management skills
- Diligence, attention to detail and reliability are essential
What You Can Expect:
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new glasses
About Percepta:
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect- a team that is accountable, dependable and gives you their full attention
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career
Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Pay:
£21,730.00 per year
Benefits:
- Employee discount
- Life insurance
- Onsite parking
- Private dental insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Basildon, SS15 6EE: reliably commute or plan to relocate before starting work (preferred)
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