Customer Service Representative
1 week ago
Role:
Customer Service Representative
Duration: 12 Months
Location:
Reading, UK
French-speaking Customer Service Position
Job Overview:
Join an extraordinary team where your expertise matters. It's only natural that you want to be part of a company that nurtures your skills to the fullest. Within client Connect, your abilities will have a global impact on numerous customers. Your contributions will significantly improve the daily lives of individuals worldwide. In client Connect, we merge the dynamic environment of a startup with the operational proficiency and reputable brand of a well-established tech leader.
Responsibilities:
- The GCS Administrative role is a 12-month contract position in our Global Customer Success division. The Global Customer Success team is dedicated to assisting customers in attaining their business goals through valuable interactions, managing expectations, and collaborating with internal departments.
- As an administrator, your tasks will involve supporting the Success and Deployment services teams in daily operational duties and liaising with customers.
- Key responsibilities include understanding customer requirements, handling cases, arranging service visits, and providing backend support.
Essential Job Functions:
- Foster product usage through digital resources and conduct training sessions for groups or individuals.
- Establish and cultivate relationships with pivotal customer figures and decision-makers.
- Engage in meaningful conversations with customers to ensure contract retention and expansion.
- Address customer inquiries regarding contracts, products, and other concerns, including escalations.
- Advocate for customers internally and represent their needs.
- Assist the local team with contractual issues, handle cases, and coordinate service visits.
Requirements:
Preferred qualifications include a background in Customer Care and the following skills:
- Proficiency in written and verbal English and French.
- Additional fluency in another European language is advantageous (not obligatory).
- Strong communication, listening, and analytical skills (required).
- Familiarity with SAP, Salesforce, and Gainsight is a plus (not obligatory).
- Exceptional time management, organizational, and prioritization abilities (required).
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