Children Services Team Manager

1 week ago

Coventry, Coventry, United Kingdom Schindler Group Full time
Press Tab to Move to Skip to Content Link

Join Schindler and help us elevate our world: We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move.

We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.
We are currently recruiting for a Service Leader to join our Team in Coventry.

They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region.

The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction.

Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development.

This is a full time and permanent role.

Optimise the Region's staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training.

Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Manage and follow-up actions of customer claims and complaints
Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
Employees are required to attend all relevant Training Sessions.
Employees are required to carry out all works in accordance with the Company's Quality Corporate Policy
Employees will be required to contribute to the Company's Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
Proven track record of running a service business unit (five to seven years) in a related industry.
Proven experience in a management/leadership role
Knowledge of the Lift industry or Facilities Management
Proven technical and commercial awareness as it relates to the lift industry business would be desirable
SAP experience beneficial
Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
Some travel may be required

Be part of a highly driven organisation where high performance connects people and is a vital part of achieving strong business results.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all.

We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

SAP as service provider
"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
#

  • Children's Services Deputy Manager

    1 week ago

    Coventry, Coventry, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Children's Services Deputy Manager to assist in achieving positive outcomes for children in care and their families, through the delivery of high-quality children's residential care.Successful applicants must have an Enhanced DBS check on the update service.Duties of the role include:...

  • Children's Services

    1 week ago

    Coventry, Coventry, United Kingdom HancoxRead Recruitment Full time

    Job Title: Children's Services - Deputy ManagerWorking Hours: 9am-5pmLocation: CoventryPay Rate: £18 p/hourContract Length: RollingCar: Must have own car as some travel will be requiredDBS:Enhanced with Children's & Adult's Barred ListJob Purpose To achieve positive outcomes for children in care and their families, through the delivery of high quality...

  • Childrens Social Worker – Children and Families Team – Coventry

    2 hours ago

    Coventry, Coventry, United Kingdom Pertemps Social Care Full time

    Childrens Social Worker – Children and Families Team – Coventry Pay Rate – £33.30 per hour There is plenty of hybrid working available This is an agency post and Pertemps can offer you: A Dedicated consultant who has access to all roles across the UK and is available for you to speak toAn easy registration process (all done online)Referral schemes...

  • Children's Homes

    1 week ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    Job summary Are you a resilient and experienced manager who can lead a team of staff to provide high-quality residential care for children in need of short-term placements? Do you have a good knowledge of legislation and best practices in the field of children's services? Do you want to join a dynamic and expanding service that supports vulnerable...

  • Senior Children's Residential Support Worker

    1 week ago

    Coventry, Coventry, United Kingdom Rock Housing and Support Services Ltd Full time

    The roleTo be a Senior Residential Support Worker, there are some skills and characteristics you must have - otherwise this is not the career for youThese include: compassion, empathy, resilience, hard-working, genuine want to help people, team player, good initiative, able to dynamically risk assess, able to lead a team, good understanding of the Standards...

  • Children's Homes

    1 week ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry's young people to stay closer...

  • Children's Homes

    1 week ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry's young people to stay...

  • Children's Homes

    1 month ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry's young people to stay closer...

  • Children's Homes

    4 weeks ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry's young people to stay closer...

  • Team Manager

    1 week ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    What is the job role? This is a unique opportunity to join us in our Horizon team as a Team Manager and be instrumental in leading a motivated team, implementing quality assurance as standard. Being creative will assist you to deliver the best possible services and outcomes for our families. Horizon is a multi-agency team which provides support to...

  • Service Manager

    1 week ago

    Coventry, Coventry, United Kingdom Compass Full time

    Job Title: Service Manager at Coventry Emotional Health and Wellbeing ServiceCompany: CompassJob Summary:Compassionate team dedicated to providing timely support to Children and Young People (CYP)Utilizing innovative methods like digital interventions to engage with CYPBuilding strong partnerships with key organizations for effective service deliveryMain...

  • Senior Children's Physiotherapist

    1 week ago

    Coventry, Coventry, United Kingdom Coventry & Warwickshire Partnership Trust Full time

    Children's Physiotherapist - Band 637.5 hours per week (part time considered)We have an exciting opportunity for an enthusiastic and motivated physiotherapist to join our progressive team at CWPT. We provide specialist Physiotherapy assessment and intervention to a caseload of children and young people aged 0-19 years with opportunities to work in special...

  • Community Children's Nurse

    1 week ago

    Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    Job summary Community Children's Nurse Band 6 - Hours Per Week. Following internal promotions and progression, we are delighted to offer an exciting opportunity for experienced enthusiastic and passionate children's nurses. If you have a passion for delivering outstanding nursing services to the children and young people in our community, please get...

  • Children's Placement Officer

    1 week ago

    Coventry, Coventry, United Kingdom Seven Resourcing Full time

    Seven Social Care is working with Coventry City Council to recruit a Children's Placement Officer.£ £15.50 per hour.Initial 6 month contract.37 Hours a weekMonday to FridayBased at Broadgate HouseEnhanced DBS NeededJob Purpose:The Children's Placements Team is looking for a highly motivated, enthusiastic, individual to join our Placement Team. The team are...

  • Children's Improvement Officer

    1 week ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and...

  • Children's Improvement Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and...

  • Children's Carer

    1 week ago

    Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Children's Carer - Band 3Full time/part time /term time onlyPermanentInvestment into The Birches Respite Team has created the opportunity to recruit Band 3 Children's Carers. The team supports children with complex health needs in their own homes, school and The Birches Respite Unit. The service delivers care 7 days a week over 24 hours so a willingness to...

  • Service Desk Team Leader

    1 week ago

    Coventry, Coventry, United Kingdom Department for Education Full time

    Details:Reference number:Salary:- £30,332Job grade: Higher Executive OfficerContract type: PermanentBusiness area: DFE Operations and Infrastructure GroupType of role:Analytical Information TechnologyWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to knowLocation...

  • Children's learning disability matron

    1 week ago

    Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    New Opportunity! Join a fantastic team as a Children's Learning Disability Matron in an innovative role within the Learning Disability and Autism directorate. Be a key player in establishing strong connections with children's complex health services and ensuring smooth transitions of services. If you're an experienced learning disability/mental health nurse...

  • Casework Team Leader- Money Management Service

    1 week ago

    Coventry, Coventry, United Kingdom Age UK Coventry & Warwickshire Full time

    Job Title: Casework Team Leader Money Management ServiceSalary: £30,076.63 per annum (FTE)Hours:37 per week Monday to Friday.Location: 7 Warwick Row, Coventry. CV1 1ESEssential criteria include: Full driving licence and use of a vehicle for work purposesAge UK Coventry & Warwickshire are looking for a full-time, talented and confident Casework Team Leader...