Administrative Manager

1 week ago


Manchester, United Kingdom Tuckers Solicitors Full time

Tuckers Solicitors are seeking a Work From Office Administration Manager to join us at our office in Manchester city centre.

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

The role has overall responsibility for the administrative function of the firm, manging the team that is responsible for enquiry handling, police station attendance, and court diary management.

Our entire case management system is delivered by an in-house bespoke platform. Consequently, the successful applicant will have a high degree of IT literacy.

The successful candidate will support the Managing Partner and regional partners to contribute to the realisation of the firm's objectives and to be a strategic voice at management level.

The role is particularly suitable for those with a background in operations, helpdesk and call centre management.

We offer

Competitive financial package.

A diverse team in a supportive and inclusive working environment.

An opportunity to join one of the UK's leading criminal law firms.

Key responsibilities

Reception

Manage a team of 25 call handlers

Monitor communication from our in-house case management system.

Monitor email inboxes.

Police admin

Manage the police admin team.

Oversee the flow of calls and enquiry tickets and looking for opportunities to improve it.

Set up reporting to share performance with key stakeholders, including using statistics to identify top issues with the processes and implement improvements.

Introduce 'balanced scorecard' key performance metrics to ensure that the correct behaviours are driven and rewarded.

Ensure changes to police station contacts, attendance codes, offence codes etc are fed to IT Team to update our database.

Highlight gaps in the duty slot rotas and getting agreement from the appropriate partner on how they want to fill any gaps

Step in to undertake call handler duties when required, eg peak times or sickness (which is what I think the elements below are)

Manage communication between the DSCC, police stations, solicitors and agents.

Diary management

Oversee the diary management team who prioritise police station, magistrates and crown court diaries.

The role also includes handling GDPR compliance and confidential communications.

Essential key skills

Several years' relevant experience in a similar type role.

Demonstrable ability to analyse data about the operation, problem solve and improve processes.

Able to have conversations with team members and partners in which they highlight areas for improvement and challenge them to address problems.

Proficient in the application of GDPR legislation.

Being collaborative, flexible and efficient with close attention to detail.

About us

We are one of the leading criminal law firms in the UK. Established in 1980, we have over 150 lawyers across 21 offices including London, Birmingham, and Manchester.

We represent clients across the full range of general and serious criminal offences. Our team is highly experienced in drugs offences, violent crime and sexual offences. We also offer specialist expertise in fraud, proceeds of crime and prison law.

We are ranked in Chambers & Partners, The Legal 500 and The Times Best Law Firms. Our cases are regularly featured in national news media.


  • Care Support Worker

    2 weeks ago


    Manchester, United Kingdom NG Administrative Assistance Full time

    **The Client** Our client is a 71-year-old female who has an acquired brain injury. Our client loves playing cards, reading, going to Bingo, make up, having her nails done, board games, playing games on her I-pad, shopping and knitting. Our client lives in a specially adapted bungalow with her husband. Our client and her husband also have a second home in...


  • Manchester, United Kingdom Biffa Ltd Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to...


  • Manchester, United Kingdom The Arch Company Full time

    **JOB PURPOSE** To provide proactive primary administrative support to a team comprising a Regional Head, four Property Managers and four Site Facilities Managers on a portfolio located across the North region. The team is responsible for the delivery of a front-line customer focused, property management service to The Arch Company business and our tenants,...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **Administrator - Property Management** **£22,000** **Manchester City Centre** As a business that have revolutionised Manchester City Centre and have fantastic plans for the future, they are now at the point of looking to recruit an Administrator in their property management department. You may already have some property experience or simply have an...


  • Manchester, United Kingdom Scot Lewis Associates Limited Full time

    Our client, a dynamic organization, is seeking a Systems Delivery Manager to take ownership of their Group Sales, CRM, and Policy Administration systems, built on Dynamics 365 CE platform with Azure App Service based satellite systems.


  • Manchester, United Kingdom Scot Lewis Associates Limited Full time

    Our client, a dynamic organization, is seeking a Systems Delivery Manager to take ownership of their Group Sales, CRM, and Policy Administration systems, built on Dynamics 365 CE platform with Azure App Service based satellite systems.


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **ADMINISTRATOR** Reporting into New Business & Plumlife Projects Manager, you will offer full administration support to the New Business Team and other Department Managers which includes supporting on specific campaigns and projects. In addition to on-boarding new customers in a way which is timely and creates a positive customer...


  • Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Management Administrator Department: The Debt Advisor Responsible to: Debt Management Team Leader Hours of work: 35 hours per week Main Purpose: To support the Debt Management Team Leader in the onboarding of new customers. Ensuring that their case is accurately inputted to the system so that they...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Systems Administrator Manager – Linux and Windows Chassam Recruitment are currently looking to recruit a Systems Administrator Manager for a leading company based in Manchester. This is an exciting position where you will be managing 15 engineers covering the Operating System and applications providing Infrastructure as a service. You will be working...


  • Manchester, United Kingdom Heat Recruitment Ltd Full time

    Wealth Management Administrator Manchester Up to £35,000 based on experience and qualifications Monday to Friday Looking for an opportunity to start your journey in Wealth Management, or simply looking for a move to an established firm who can develop your career further? – This opportunity is one you don’t want to miss! Our client have been...


  • Manchester, United Kingdom Heat Recruitment Ltd Full time

    Wealth Management Administrator Manchester Up to £35,000 based on experience and qualifications Monday to Friday Looking for an opportunity to start your journey in Wealth Management, or simply looking for a move to an established firm who can develop your career further? – This opportunity is one you don’t want to miss! Our client have been...

  • Administrator

    3 weeks ago


    Manchester, United Kingdom Gibson Hollyhomes Full time

    **Administrator** **Manchester City Centre** **£22,000 - £24,000** **Career development** **Market leading firm** **Hybrid working** A new job is available to join a leading specialist company as an Administrator. You will be providing high-quality administrative support in a team environment. **Job description for Administrator** - Drafting letters...


  • Manchester, United Kingdom UK-Med NGO Full time

    Are you a driven and detail-oriented governance professional, seeking an opportunity to leverage your expertise in supporting the strategic and operational framework of a leading humanitarian organization? Role : Governance and Administration Manager Hours : Full-time Duration: Permanent Location : UK-Med Office, Manchester, UK (Hybrid working...


  • Manchester, United Kingdom UK-Med NGO Full time

    Are you a driven and detail-oriented governance professional, seeking an opportunity to leverage your expertise in supporting the strategic and operational framework of a leading humanitarian organization? Role : Governance and Administration Manager Hours : Full-time Duration: Permanent Location : UK-Med Office, Manchester, UK (Hybrid working...

  • Administrator

    7 days ago


    Manchester, United Kingdom The Widows Empowerment Trust Full time

    **This role is 15 hours p/w** **Job Purpose: -** To provide an effective administration service for all administration related matters across the charity and to support with the delivery **Key Responsibilities: -** - Providing an accurate and efficient administration service for all aspects of the department in which you are based. - Providing support to...


  • Manchester, United Kingdom Go Traffic Management Full time

    **Traffic Management Planner / Administrator** **Our Role** As Traffic Management Planner/Administrator, you will provide support to the Planning Manager, as part of the Planning Team. You would be responsible for ensuring works are captured and booked through our management system in a timely manner. Liaise with internal and external clients and assist...


  • Manchester, United Kingdom Heat Recruitment Ltd Full time

    Wealth Management AdministratorManchesterUp to £35,000 based on experience and qualificationsMonday to FridayLooking for an opportunity to start your journey in Wealth Management, or simply looking for a move to an established firm who can develop your career further? – This opportunity is one you don’t want to miss!Our client have been established for...


  • Manchester, United Kingdom Heat Recruitment Ltd Full time

    Wealth Management AdministratorManchesterUp to £35,000 based on experience and qualificationsMonday to FridayLooking for an opportunity to start your journey in Wealth Management, or simply looking for a move to an established firm who can develop your career further? – This opportunity is one you don’t want to miss!Our client have been established for...


  • Manchester, United Kingdom Tuckers Solicitors Full time

    Tuckers Solicitors are seeking a Work From Office Administration Manager to join us at our office in Manchester city centre.Interested in this role You can find all the relevant information in the description below.The role has overall responsibility for the administrative function of the firm, manging the team that is responsible for enquiry handling,...


  • Manchester, United Kingdom Go Traffic Management Full time

    **Traffic Management Planner / Administrator** **Our Company** Go Traffic Management has operated since 2007 initially serving clients in the North West from 3 depot bases. Since then, the business has grown nationally and operates from over 20 dedicated depots plus an additional 47 client sites. We are now one of the UK’s leading traffic management...