Current jobs related to Customer Journey Lead - Bristol, Bristol - Aviva
-
Lead Customer Journey Manager
8 hours ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues.As a key member of our team, you'll be responsible for developing a team of Customer Journey Managers, mentoring and supporting them to achieve personal and...
-
Lead Customer Journey Manager
5 hours ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues.As a key member of our team, you'll be responsible for developing a team of Customer Journey Managers, mentoring and supporting them to achieve personal and...
-
Lead Customer Journey Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our commercial card offerings.Your Key ResponsibilitiesLead a team of Customer Journey...
-
Lead Customer Journey Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our commercial card offerings.Your Key ResponsibilitiesLead a team of Customer Journey...
-
Lead Customer Journey Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our business.Your Key ResponsibilitiesLead a team of Customer Journey Managers, fostering a...
-
Lead Customer Journey Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our business.Your Key ResponsibilitiesLead a team of Customer Journey Managers, fostering a...
-
Global Journey Ambassador
4 weeks ago
Bristol, Bristol, United Kingdom EF Education First Full timeRole OverviewEF Education First is seeking a highly motivated and customer-focused individual to join our team as a Journey Organizer in the Bristol area. As a Journey Organizer, you will play a key role in crafting unforgettable experiences for individuals from diverse backgrounds.Key Responsibilities:Engage with prospective travelers, highlighting the...
-
Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...
-
Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...
-
Lead Customer Experience Manager
3 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...
-
Lead Customer Experience Manager
3 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...
-
Lead Customer Experience Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...
-
Lead Customer Experience Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...
-
Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...
-
Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...
-
Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...
-
Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...
-
Lead Customer Experience Manager
4 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead the development of customer journeys, working closely with the Product Owner and broader product team to...
-
Lead Customer Experience Manager
4 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead the development of customer journeys, working closely with the Product Owner and broader product team to...
-
Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...
Customer Journey Lead
4 months ago
Salary Circa £60k
We have a fantastic opportunity for an experienced Customer Journey professional to join our team.
Our Insurance, Wealth and Retirement business has around £11m customers across the UK all with different types and levels of interactions with us.
We are working to develop our Customer Journey management practice for this area of Aviva, this is a great job for someone who wishes to proactively work with our internal business partners and suppliers/contractors to ensure a consistent and flawless customer experienceA bit about the job:
You will lead the development of customer journey mapping and measurement to support an increased focus on customer needs and difficulties when prioritising effort, change and funding.
A key feature of this position will be role modelling customer journey through the best practise, leadership and partner management.
You will spend time engaging service delivery within customer operations and outsourcing as well as advising our strategic transformation agenda and work within our group functions and business lines across propositions and sales and distribution.
Skills and experience we're looking for:
- Previous experience of customer journey mapping gained from working in a large regulated and complicated environment
- Excellent senior stakeholder management skills with the ability to positively influence internal and external partners
- Practice and people leadership with the ability to write business cases
- Ability to handle various projects and initiatives as required and deliver regular reporting to senior business partners
- Keeps up-to-date with industry trends and standard methodologies, provides thought leadership on emerging trends
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too.
And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.- Starting salary circa £60,000 (depending on location, skills, experience, and qualifications)- Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme- Brilliantly supportive policies including parental and carer's leave- Flexible benefits to suit you, including sustainability options such as cycle to work- Make a difference, be part of our- Aviva Communities- and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
- Take a look
Aviva is for everyone:
We're inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a lookhere
