Lead Customer Journey Manager
1 week ago
We're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our business.
Your Key Responsibilities- Lead a team of Customer Journey Managers, fostering a culture of excellence and driving performance through effective coaching and mentoring.
- Develop and implement customer-centric strategies, leveraging insights and knowledge to inform business decisions.
- Represent the customer's voice in story creation, ensuring that their needs and expectations are met.
- Collaborate with cross-functional teams to define and deliver customer outcomes, driving business growth and revenue.
- A proven track record of leading teams and driving business growth through customer-centric strategies.
- Strong partner management skills, with the ability to build lasting relationships and drive results.
- Demonstrable experience in customer journey design and mapping, with a focus on driving change and excellence.
- Proficient in extracting and analysing key data sources, ensuring informed decision-making.
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're dedicated to creating a values-led culture, reflecting the diversity of our customers and communities. Join us in shaping the future of financial services, and discover a career that's as rewarding as it is challenging.
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Lead Customer Journey Manager
7 hours ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues.As a key member of our team, you'll be responsible for developing a team of Customer Journey Managers, mentoring and supporting them to achieve personal and...
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Lead Customer Journey Manager
10 hours ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues.As a key member of our team, you'll be responsible for developing a team of Customer Journey Managers, mentoring and supporting them to achieve personal and...
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Lead Customer Journey Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our commercial card offerings.Your Key ResponsibilitiesLead a team of Customer Journey...
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Lead Customer Journey Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Bank plc Full timeAbout This OpportunityWe're seeking a seasoned professional to drive the transformation of our commercial card products, delivering exceptional experiences for our clients and colleagues. As a key member of our team, you'll play a pivotal role in shaping the future of our commercial card offerings.Your Key ResponsibilitiesLead a team of Customer Journey...
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Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...
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Lead Customer Experience Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...
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Lead Customer Experience Manager
6 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...
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Lead Customer Experience Manager
3 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...
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Lead Customer Experience Manager
3 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...
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Lead Customer Experience Manager
4 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead the development of customer journeys, working closely with the Product Owner and broader product team to...
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Lead Customer Experience Manager
4 days ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead the development of customer journeys, working closely with the Product Owner and broader product team to...
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Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...
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Lead Customer Experience Manager
1 week ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...
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Lead Customer Experience Manager
2 weeks ago
Bristol, Bristol, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...
