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Receptionist

4 months ago

London, Greater London, United Kingdom The Golborne Medical Centre – Dr Ramasamy Practice Full time

Job summary

Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to cover Morning shifts ( to and or Afternoon shifts ( to This can be agreed.

Main duties of the job

The role is patient focussed and you will carry out a variety of roles including:

Welcoming all patients and visitors to the surgery Dealing with enqueries from patients and external agencies in person and over the telephone. Processing prescription requests. Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.

About us

We are a long established GP practice with approximately 5,250 patients.

Out team consists of:

4 GP Partners 1 Salaried GP's 1 Practice Manager 1 Secretary 2 Physician Associates 2 Clinical Pharmacists 2 Health Care Assistants, and 5 Receptionists Job description

Job responsibilities

Drs Ramasamy & Nannithamby

Job Description Receptionist

Job Title: Receptionist

Responsible to: Senior Receptionist / Practice Manager

Responsible for: N/A

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of doctors and nurses during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping ( keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

GCSE (or equivalent) in English & Maths

Experience

Essential

Experience of working within a reception/administration team Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with IT systems

Desirable

Experience of working within NHS / GP surgery Experience of working with clinical systems

Location

Essential

The ideal applicant will be local and within 5 miles of this surgery.

Desirable

Basic IT skills, Flexible with working hours.

Working Hours

Essential

Must be able to work morning and / or afternoon shifts: Morning shifts can be to , and afternoon shifts can be from to Some flexibility may be available within these hours.

Desirable

Flexibility to provide addition cover for staff sickness or annual leave when needed.