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Housing Administrator

3 months ago

Redcar, Redcar and Cleveland, United Kingdom THE ETHICAL LETTINGS AGENCY Full time

About us
THE ETHICAL LETTINGS AGENCY (TELA)


TELA was launched in July 2015 and lets and manage properties in the private rent sector across Teesside, including to people in housing need and homeless.

We are a registered Community Interest Company (CIC) which means we are a social enterprise.

We deliver high standards of service to our landlord and tenant customers and operate to targets and procedures to ensure we do things right.

TELA manages all The Ethical Housing Company's properties as well as properties on behalf of private landlords.

Summary
As our Housing Administrator, you will have a fast-paced job based in our public office full-time in central Redcar.

The role combines being the first point of contact for the public, tenants, contractors whilst ensuring all tasks are completed to meet weekly commitments.

This is a hands on role which requires excellent communication, organisational, ICT and people skills.

We are a growing social enterprise and are committed to delivering excellence in all we do and in helping people, as such, you need to be motivated, enthusiastic, proactive and take pride in your work.

The ability to multi-task is essential to this role.


Your key purpose is to help support the delivery of our lettings and management services to meet our service standards and targets, supporting the wider team.

You must have the ability to manage your own workload and work as part of a team.

Housing experience is desirable but not essential.

Key duties will include:

  • Follow procedures for opening and closing the office
  • Effectively dealing with all incoming and face to face enquiries
  • Diary management
  • Use of online lettings software and excel
  • Advertise all properties and preparation of all associated paperwork
  • Accurately maintain and update all property records
  • General office administration and upkeep

Benefits included:

  • 25 days annual leave plus bank holidays
  • Wellbeing package
  • Your birthday off every year
  • Sick pay

Job Types:
Permanent, Full-time

Salary:
£23,150.00 per year

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Sick pay

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Experience:

  • Administrative: 2 years (required)

Work Location:
In person

Application deadline: 06/12/2023

Expected start date: 15/01/2024