IT and Infrastructure Operations Performance Manager – Mobile Telecom
2 weeks ago
We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading.
Overview of the Role:
nAccountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.nAccountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.nAccountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.nAccountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.nAccountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
What you will be doing?nClearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.nActively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.nImproves visibility into service performance, and accurately measures progress towards defined objectives.nFacilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.
customer experience, quality management, financial, security and compliance.nExperience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers.
A clear communicator.nAbility to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
Skills we are looking for?nReporting, scripting, tools such as Helix, Splunk, dynatracenExperience managing diverse teamsnExperience in IT architecture knowledge for Mobile comms (key applications and Infrastructure)nKnowledge of matrix workings and limited in managing a busy reporting calendarnKnowledge of toolset for operational data performance management.nDeliver a report across multiple teams to senior stakeholders.
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Reading, Reading, United Kingdom Project People Full timeJob DescriptionIT and Infrastructure Operations Performance Manager – Mobile Telecom6 Months ContractReading – 2 days per week onsiteWe are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading.Overview of the Role:Accountable for leading a team of Operations/Analytical professionals who provide Service...
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Reading, Reading, United Kingdom Project People Full timeJob DescriptionIT & Infrastructure Operations Performance Manager - 6 month contract - Mobile TelecomsReading - hybrid - 2 days/week in officeRole:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live...
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