Customer Care Representative

7 days ago


Gateshead, Gateshead, United Kingdom FedEx Group Full time £23,261

Riepilogo posizione:

We have an exciting opportunity for you to join our team of Customer Care Representatives

Who we are:
FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we've made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together. We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.
We are looking for people to join our team of Customer Care Representatives, who together provide advice, services and solutions for our Customers. As a Customer Care Representative, you will be the face and voice of FedEx, providing outstanding customer experiences each and every day. It`s not all about parcels, it`s about having fun, showing passion and wanting to take your career to new heights. Don`t worry if you`ve not worked in a Care Centre before, we will give you all the training and support you need. What you will be doing:
· Joining our Customer Service team, you will be an integral part of delivering outstanding service for our customers during o ur normal operating hours are currently 8am - 6pm.
· We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am – 1pm. You will only work 5 days per week
· Providing accurate information and guidance to our customers via different contact channels
· Advising our customers on how to use FedEx services and tools
· Helping customers resolve service-related issues
· Identifying new opportunities to grow business with our customers
· Working together with other teams at FedEx to make every customer experience outstanding What do you bring with you:
· Computer literacy and ability to easily navigate between different screens and systems
· Excellent communication skills
· Positive attitude and problem-solving mindset to find the best solution for the customer
· Confidence, empathy, and friendliness to offer excellent experience to our customers
· Flexibility in adapting to dynamic business environment
· A desire to work in an international, fast-paced team What do we offer:
· Starting s alary of £23,260.52, with an opportunity to earn bonus, along with 23 days holiday.
· A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home
· Training to get you started and on-the-job learning opportunities
· Extensive learning resources to further develop your skills and knowledge, including online language courses
· Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
· Employee Assistance Program for you and your family in difficult life situations
· Employee reduced-rate shipping
· Great career opportunities Our site in Gateshead also offers free onsite parking. FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx

Additional Information Data pubblicazione: 10-Apr-2024
Data di chiusura: 16-May-2024

La filosofia alla base di FedEx pone i dipendenti al primo posto, un concetto che l'azienda prende molto seriamente. Siamo un datore di lavoro che opera nel rispetto delle pari opportunità e siamo aperti a una forza lavoro varia e inclusiva a cui offriamo opportunità di crescita senza alcuna discriminazione.

La nostra azienda

FedEx Express è una delle più grandi aziende di trasporto espresso al mondo e la rivista "Fortune" ci ha inserito tra le 10 aziende più ammirate al mondo. FedEx offre ogni giorno ai propri clienti soluzioni di trasporto e commerciali, servendo oltre 220 paesi e regioni in tutto il mondo. Possiamo usufruire di una simile rete globale grazie alla nostra eccezionale squadra di dipendenti, impegnati ad offrire l'eccellenza in ogni esperienza con FedEx.

La nostra filosofiay

La nostra filosofia P-S-P (People-Service-Profit) incarna i principi alla base di ogni decisione, norma o attività FedEx. FedEx si prende cura dei propri dipendenti e loro, di contro, offrono un servizio impeccabile necessario ai nostri clienti, che a loro volta ci premiano con la redditività necessaria a garantire il nostro futuro. L'elemento essenziale della forza propulsiva della nostra filosofia P-S-P è il suo essere un circolo chiuso, con i profitti riversati nell'azienda e investiti nel nostro personale.

Il nostro successo nel settore è il successo dei nostri dipendenti. Grazie alla nostra filosofia P-S-P creiamo un ambiente di lavoro che incoraggia i membri del team ad essere innovativi nel raggiungere la massima qualità possibile nei servizi offerti ai nostri clienti. Abbiamo a cuore il loro benessere e apprezziamo il loro contributo alla nostra azienda.

La nostra filosofia

Il nostro successo nel settore è il successo dei nostri dipendenti. Grazie alla nostra filosofia P-S-P creiamo un ambiente di lavoro che incoraggia i membri del team ad essere innovativi nel raggiungere la massima qualità possibile nei servizi offerti ai nostri clienti. Abbiamo a cuore il loro benessere e apprezziamo il loro contributo alla nostra azienda.

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