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Customer Service Representative

3 months ago

Gateshead, Gateshead, United Kingdom TOR RUSTOLEUM Full time
**Customer Service Representative

  • Consumer Account**As a customer service representative in our consumer division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our UK and European client base.
You will aim to provide the support and administration required to deliver a first-class client service.

As a well organised person, you will be self-motivated and a team player, working under tight deadlines and time constraints whilst retaining a keen eye for detail and accuracy.


Key responsibilities will include:

  • Providing a highly efficient, service orientated order fulfilment process to our customers, including order entry and acceptance. Control the delivery process, transmit any associated documentation for goods despatch and dealing financial queries.
  • Monitor the order status on a regular basis, resolving problems with potential customer impact (e.g., contacting external carriers to solve any transportation issues, organising returns etc ).
  • Dealing positively with customer queries and processing complaints/credits according to procedures.
  • Maintain system housekeeping and general administrative tasks.
  • Liaising closely with and supporting the accounts' sales managers.
  • Collaborating with other internal departments (e.g., credit control & warehouse teams).

Essential skills and experience

  • B2B Customer service experience & experience of handling difficult customers with tact and diplomacy.
  • Excellent organisational skills and ability to prioritise and adapt to change.
  • Flexible and serviceminded approach towards customers.
  • IT Literacy (MS Office pack or similar) with an excellent telephone manner.

Desirable skills and experience

  • Experience in logistics and export documentation.
  • Experience within a manufacturing / engineering environment.
  • Knowledge of SAP.
  • Experience of EDI order transfers.
  • Additional languages and previous experience in foreign export.
Hours - To be discussed at interview

Holidays - 24 days per annum plus Bank Holidays

Salary:
competitive, based upon experience

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Onsite parking
  • Profit sharing

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 08/05/2023