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Multinational Client Manager
3 months ago
Time Type: Full-time
Worker Type: Employee
The Opportunity
QBE's renowned and growing Multinational Client Centre in Chelmsford presents an exciting role as a Multinational Client Manager on a 12-month fixed-term contract basis. This position plays a vital part in the European Operations (EO) business, overseeing a team of Case Handlers to provide essential multinational servicing and coordinate programs throughout their lifecycle - policy administration, claims, risk engineering, and cashflow management. Collaborating with underwriting teams and Global Network offices is a key aspect of this role.
We are searching for individuals eager to join a fantastic team in a supportive setting where possibilities are endless. If you are a team player with leadership skills, this role is perfect for you.
Your New Role
- Develop awareness of Multinational's global business plan and contribute to multinational business plan results as needed.
- Coordinate and support all aspects of account servicing from creation to cash management.
- Follow established controls, standards, and procedures to ensure timely completion of tasks.
- Provide guidance on compliance, regulatory, and tax matters.
- Collaborate closely with Underwriters and Brokers to streamline Multinational Client Centre (MCC) servicing.
- Act as a facilitator and coordinator.
- Monitor and manage servicing levels according to performance standards.
- Supervise a team of Case Handlers for efficient service delivery.
- Offer training and guidance to Case Handlers to enhance team capabilities and knowledge.
- Oversee PMP forms, development plans, and annual appraisals to track progress against objectives.
- Ability to manage a team in a flexible, creative, problem-solving environment.
- Strong Relationship Management skills to nurture internal and external relationships.Experience in working with established processes and driving process enhancements.
- Demonstrable experience in a global environment with diverse cultural demands.
- Background in insurance within an underwriting/broking setting is preferred.
- Prior experience in managing teams based on stringent service levels in complex environments is preferred.
We acknowledge that everyone has unique needs, which is why our array of wellbeing initiatives and benefits offer flexibility tailored to what matters most to you. At our core, our QBE DNA is about supporting our staff because it's not just about what we do, but how we do it that truly matters. Additionally, we provide inclusive parental leave, support various employee network groups, and empower our diverse workforce.
Some of QBE's accolades include:
- 5-star Diversity, Equity, and Inclusion (DEI) Awards, 2023 Winner - Insurance Business Canada
- Employer of the Year 2022 Winner - Insurance Insider
- British Claims Awards 2022 Winner - InsurTech Award
- Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
- Working Families Best Practice Awards 2021 Finalist for Best COVID-19 Response
- Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
Inclusion of Diversity
We are dedicated to fostering a workplace culture where every individual feels valued and included. Building a diverse workforce that mirrors the communities we serve is a top priority for us. Embracing diversity of thought, background, and experience enhances decision-making, elevates service quality, and enables us to meet customer needs effectively.
ESG & Sustainability
Integrating sustainability into our operations at QBE aligns with our mission to facilitate a more resilient future. Our focus areas include promoting a smooth transition to a net-zero economy, fostering a sustainable workforce, and collaborating for growth through innovative and impactful solutions. For detailed information on QBE's sustainability targets, net-zero commitments, diversity goals, and the award-winning 'Premiums4Good' initiative, please visit our Sustainability homepage and access our latest Sustainability Report.
About QBE
While the future may be unpredictable, at QBE, we are focused on enhancing resilience and embracing change to benefit those around us. As an international insurer striving towards our vision of being a consistently innovative risk partner, our employees are central to our achievements. We take pride in our collaborative efforts to promote resilience for our customers, environment, economies, and communities. With a global workforce of over 11,000 individuals spanning 27 countries, we have the influence to make a real difference while maintaining a warm, down-to-earth, and passionate workplace environment. We believe this is a defining moment for us and potentially for you too. Your journey at QBE - let's make it happen
What's Next?
If you are passionate about contributing to QBE's vision of enabling a more resilient future for our customers and communities, we invite you to apply. Simply click the application button to submit your CV and relevant documents. Our approachable Talent Acquisition team will reach out to discuss your interest further if you meet the role's requirements. Please inform Talent Acquisition of any reasonable adjustments needed during the interview and recruitment process.
