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Individual Cremations Supervisor

3 months ago

Livingston, West Lothian, United Kingdom Vetspeed Ltd Full time

Individual Cremations Supervisor Job Description


Required to ensure the smooth running of the Individual Cremation activities of the Company by assisting our customers promptly and efficiently in arranging for pet cremations via the telephone or in a one to one situation; participating in attending cremation services (including preparation of deceased pets for viewing) and preparing pets ashes into selected caskets/urns.

Must be able to present a smart, polite, willing, professional and compassionate image at all times.

To ensure that customer care, communication and all relevant administrative activities are in line with Company requirements.

To become part of our small and friendly Individual Cremation team you must have:

  • A caring and compassionate nature
  • Ability to comfort bereft clientele
  • Handle deceased pets with care, respect & sensitivity
  • Good problem solving skills
  • A good eye for detail
  • Ability to work in a high pressure environment while keeping a positive attitude and sense of humour
  • Good understanding of the English language with neat and clear hand writing
  • Experience of being a pet owner preferred

Additional Supervisor Skills:

To provide a happy working environment whilst ensuring the department as a whole is achieving set goals. To ensure that excellent customer service is provided at all times whilst enforcing company process/policy. Reporting to Head of Veterinary Sales & Customer Care in all cases.

The person we are looking for will be experienced in:

  • Performance management
  • Team management
  • Developing standards
  • Fostering teamwork
  • Working in a high pressure environment
  • Providing constructive feedback
  • Resource management
and

  • Be results driven
  • Have excellent customer service skills


Full Time 08:30 - 17:00 Monday to Friday although a flexible approach to working hours will be required as there may be occasions where you will need to work outside of these hours to ensure business requirements are met.

Being contactable outside of these hours will be required at certain times to ensure guidance is available for other team members working.


Job Types:
Full-time, Permanent

Pay:
From £25,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 3 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 23/04/2024

Reference ID:
ICSLIV0424