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Internal Communications Specialist

3 months ago

London, Greater London, United Kingdom CDW Full time

Description


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies:
from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

JOB SUMMARY:


This role will report to the Corporate Communications Manager as part of the Corporate Communications team, which is responsible for managing internal communications and public relations.

As a global business, the Specialist will be responsible for working hand in hand across departments and geographies, with close alignment to the Corporate Communications team in North America.


KEY RESPONSIBILITIES:

  • Plan, edit and write impactful and engaging content that is high quality, accurate, and integrated with business priorities and themes.
  • Relaunch and manage the intranet, ensuring the homepage is up to date, engaging and informative.
  • Manage and disseminate the biweekly internal newsletter.
  • Assist in the planning, coordination and execution of employee engagement events and activities.
  • Help promote Social Impact and DE&I initiatives in collaboration with the Environmental, Social and Governance team, Business Resource Groups and other departments.
  • Collaborate with the Marketing team to ensure alignment on messaging, branding, imagery and identify.
  • Support other departments with communications strategies and campaigns.
  • Respond to feedback from staff and adjust communications content accordingly.
  • Regularly evaluate industry trends and benchmarks to drive innovation in how we communicate.

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • 35 years of professional experience in a Corporate Communications role
  • University Degree or professional qualification in a communicationsrelated field

ESSENTIAL ATTRIBUTES

  • Outstanding communicator and storyteller with strong written and verbal communications skills.
  • Excellent interpersonal and emotional intelligence skills.
  • Strong understanding of how to tailor messages for different audiences and platforms.
  • Excellent relationship building and stakeholder management skills, with the ability to influence.
  • Consistently demonstrates strong business acumen and judgement.
  • Continuously bring creativity and confidence to your work.
  • Self starter who is able to work independently with mínimal supervision
  • Critical attention to detail and ability to multitask in fastchanging environment
  • Experience with metrics, tracking and reporting.
  • Proficient with Microsoft Office Suite (e.g. Word, PowerPoint)

CUSTOMER FOCUS AND WAYS OF WORKING

  • Each Coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each Coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
  • Each Coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworker must report any customer problems, feedback, service outages, and service improvement suggestions to management.
  • Each Coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to:
  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or eve