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Lead Analyst, Account Management

3 months ago

Whiteley, Hampshire, United Kingdom Harris Geospatial Solutions Full time

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

At L3Harris Flight Data Services, we provide an outsourced Flight Data Monitoring service to aircraft operators worldwide.

It is important to deliver insights to customers in a presentable and timely manner, enabling them to take action to reduce costs and improve safety to save lives.

L3HarrisFlight Data Services has the largest flight data monitoring platform in the world; the Software Engineering Team supports & develops capabilities and ad-hoc analysis for this platform.

We care deeply about aviation safety ; We work with customers to improve their safety operations with insights and analysis capability.

The role of Analyst Team lead will be responsible for a team of flight data analysts: Provide people management support to the analysis team; managing team performance, and dealing effectively with all aspects of good and bad performance;
Flexible, condensed or reduced working hours considered and hybrid working where possible
~25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
~ Private medical insurance with optional family cover
~ Pension scheme of up to 7% employer contribution
~ Life Assurance 4x salary (flexible up to 10x)
~ Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
~ Employee assistance program providing mental health and wellbeing support

Flight Analysis:

  • Validation of events as identified by Flight Data Connect Software to ensure
Manage the day to day flight data analysis activities, ensuring they are delivered to time and quality and customer satisfaction;

  • analysis queries and adhoc customer queries;
  • Provide occasional out of hours emergency support (AOG -Aircraft on Ground service);
  • Ensure that quality procedures are developed, maintained and adhered to;
  • Be the customer account manager for customers allocated to your team providing service excellence to include;
Ensuring analysis activities are completed within the SLA
Coordinate regular contract review meetings with all customers which may require overseas travel
Ability to manage customer expectations and project deadlines

  • Subject matter expert in your field of expertise
  • Proficient in the use of MS Windows / Office
•