Telephone Negotiator/ Collections Consultant
2 weeks ago
Telephone Negotiator - Collections Consultant-
£22,000 including Uncapped Commission & No Weekends
NO prior experience in Collections is required as FULL TRAINING is provided
Main Duties:
" Accomplishing the efficient and timely collection of debts
" Taking inbound and outbound calls
" Arranging payment within the FCA guidelines
" Ensuring customer's payments are kept up to date Meeting and exceeding KPI'S within quality cash collocations and productivity
" Negotiating payment arrangements
" Assessing customers' ability to pay outstanding balances
" Liaising with clients via the in-house system to resolve outstanding queries
Skills:
" Strong Negotiation Skills
" Excellent verbal and written communication
" Good spelling and grammar skills
" Disciplined approach to time keeping and processes
" High level of attention to detail
" Good questioning skills
" Confident working under pressure
" Ability to work to targets and exceed KPI's
" Organisational skills
" Adaptable and quick to learn
Working hours are 37.5 hours per week Monday to Friday.
The office is open from 8am-8pm so there may be a requirement for prospective new starters to commit to a maximum of 2 late shifts per week.
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