Customer Service Advisor

1 week ago


Rochdale, Rochdale, United Kingdom Northern Employment Services Ltd Full time

Role and responsibilities of a Customer Service Advisor

  • Processing all initial orders
  • Ensuring all orders are inputted and monitored on the CRM system
  • Producing all relevant carrier and export documentation
  • Liaising with customers with delivery and order information and updates
  • Arranging for all customer samples to be ordered and dispatched, liaise with the warehouse team ensuring this is carried out in a timely manner
  • Updating all customer information and orders
  • Contacting existing customers and advising of future orders, ensuring professional contact is maintained to continue a good relationship
  • Liaising with suppliers worldwide

Working hours are
Monday to Friday, 8am - 5pm or 9am - 6pm

(flexibility may be required occasionally)

Rate of pay is £12.02 per hour.

Skills and experience required

  • 3+ years Customer Service experience
  • Ability to communicate at all levels
  • Experience with working within a manufacturing or supplier industry

Job Types:
Full-time, Permanent, Temporary contract, Temp to perm

Salary:
£25,000.00 per year

Benefits:

  • Employee discount
  • Onsite parking
  • Wellness programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • ROCHDALE: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
AH-CL-CS

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