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Customer Service Advisor

4 months ago

Rochdale, Rochdale, United Kingdom Page Personnel Full time

We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock intake volumes, document control, order processing & handling manual customer queries.

Client Details

Our client is an upcoming company in the FMCG industry for the North West. Based in Rochdale, they have a team dedicated to delivering high-quality products, manufacturing & distributing sourced material goods. They have a strong reputation with other partnering traders and end-of-process distributors.

Description

Key responsibilities will consist of:

  • Providing customer service to customers.
  • Efficiently handling customer queries and concerns.
  • Data inputting.
  • Managing sales and ensuring that targets are met.
  • Working closely with the team to meet the company's objectives.
  • Onboarding customers.
  • Standardising T&C's.
  • Participating in regular team meetings to share best practices.
  • Staying updated on product knowledge and industry trends.
  • Prospecting lead generation and escalating to appropriate teams.
  • Complying with all company policies and procedures.
  • Contributing positively to the team and company culture.

Profile

A successful candidate should have:

  • An educational background in business, sales, or a related field.
  • Experience in a sales or customer service role.
  • Excellent communication skills.
  • A positive and outgoing attitude.
  • Strong problem-solving abilities.
  • A commitment to providing excellent customer service.

Job Offer

  • Full-time permanent employment
  • Basic salary of 24000
  • Probation bonus
  • Annual bonus, dependent on P&L
  • Pension scheme contribution
  • Complimentary lunch Fridays
  • Wide range of professional opportunities into in-house sales department or administration team
  • Onboarding & technical training upon start
  • Inclusive company culture & collaborative team