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Customer Service Representative

2 months ago


Rochdale, Rochdale, United Kingdom Rochdale Council Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Rochdale Council.

Key Requirements:

  • Residency within the Borough of Rochdale is a must.
  • Ability to converse fluently in English.
  • Excellent communication and interpersonal skills.
  • Self-motivated with strong time management skills.
  • Experience in a contact centre environment is preferred.

About You

To succeed in this role, you will need to demonstrate:

  • Strong written English and grammar skills.
  • Ability to build rapport with team members and customers.
  • Understanding of cultural and social needs of diverse communities.
  • Sound working knowledge of Microsoft Office programs.
  • Objectivity and ability to apply process adherence.

About Us

Rochdale Council is committed to providing excellent customer service. As a Customer Service Advisor, you will play a vital role in delivering this commitment.

Please upload your CV and a supporting statement outlining your experience and skills. Ensure your application is anonymised.