Business Innovation and Customer Experience Delivery

We're looking for a Business Innovation & Customer Experience (BICX) Lead to join us and help us implement a customer first approach across the NHS BSA. You will lead your team into developing and implementing CX programs to improve performance across the customer journeys, using data to find opportunities. Reporting into the Head of Business Innovation and...

We are looking to appoint to the role of University Dean for Business and Innovation. The role is based in the Executive Office and is University-wide, encompassing activities across all three Faculties, and with the University's campuses in Singapore and Malaysia. Reporting to the Pro-Vice-Chancellor for Research and Innovation, you will be a key member...

We are looking to appoint to the role of University Dean for Business and Innovation. The role is based in the Executive Office and is University-wide, encompassing activities across all three Faculties, and with the University's campuses in Singapore and Malaysia. Reporting to the Pro-Vice-Chancellor for Research and Innovation, you will be a key member...

Job summary The NHS Business Services Authority has a growing digital agenda and an opportunity has arisen for a Delivery Manager to join the Digital, Data and Technology Directorate to support its successful delivery. You will work as part of a large, dynamic and vibrant department coordinating and managing multidisciplinary Delivery Team(s) to deliver...

Salary: £28,929 to £29,762 with progression to £32,411 per annumNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 11 June 2023The RoleWe are seeking an enthusiastic...

Responsibilities: Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries Answer online webchat to new and existing customers Process queries accurately to achieve the highest levels of customer service and minimise errors Update system consistently and accurately with all relevant information Maximise...

Job Title: Innovation SpecialistResponsible to: Head of Innovation DeliverySalary: £26kTerm: Fixed until March 2025Role OverviewAt Sunderland Software City (SSC) our vision is to improve the economy by creating digital tech opportunities and our mission is to make a difference by pushing boundaries. As part of our vision we run the activities of the Digital...

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.What's in it for you? Newcastle University is a great place to work,...

ABOUT THE ROLEYOU WILL BE RESPONSIBLE FOR: Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures. Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones. Able to work as an individual, but also contribute to the wider team and...

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by...

An exciting opportunity has arisen for a Colleague Experience Advisor within the Colleague Experience and Social Impact Team at NHS Business Services Authority.Our reputation as a partner of choice to the NHS is possible because of the amazing individuals and teams making up our organisation. At the NHSBSA we know our people are our greatest asset which is...

In this role, you are accountable for: Supporting the Inclusion and Accessibility Manager and the Wellbeing and Safeguarding Manager in the delivery of relevant strategies, across all aspects of inclusion Monitoring and evaluating diversity and inclusion programmes in support of the wider business strategy and corporate objectives Ensuring compliance with...

In this role, you are accountable for 1. Leading on the end-to-end design and delivery of change processes, improvement plans which support the goals of HR Shared Services by use of initiative, knowledge, and judgement to analyse problems with a view towards identifying and recommending creative solutions for operational efficiency. 2. Leading the management...

We are seeking an enthusiastic and dedicated Customer Experience Representative for Maternity Leave cover to support our Customer Experience Department in providing world class service to our customer base.This 9-12 month opportunity is operating two distinct and vibrant brands, Rowen & Pink Boutique, who are leading players in e-commerce & retail within the...

A new exciting Permanent Customer Experience Advisor Position Working for a reputable business with excellent prospectsAbout Our Client:Page Personnel have just registered a new exciting Permanent Customer Experience Position in Newcastle to work for a reputable business within the Property SectorThis would be an excellent opportunity for someone to join a...

Our customer experience team provide exceptional support to holiday makers, Owners, staff across our holiday parks and colleagues within our central team. We share once clear vision - our customer's experience means everything. Our support service may vary from creating employee bookings, to amending holiday makers' holidays, to supporting our on park teams....

Salary: £29,605 to £30,487 with progression to £32,982 per annumNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 23 June 2024The RoleThank you for your interest in...

The Role Thank you for your interest in joining the UK's National Innovation Centre for Ageing (NICA). We are looking for an Innovation Consultant to join our team. You will have a passion for, and proven experience of, delivering innovation projects to support businesses in harnessing new opportunities. You will be curious with a growth mindset and...

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.What's in it for you? Newcastle University is a great place to work,...

In this role, you are accountable for: Specialist skills Understanding the NHSBSAs need for Customer Insight (CI) and how it can be used to make decisions and improve services. Developing Customer Insight solutions which are effective to support the NHSBSAs customer and data centricity ambitions and are strategically aligned with the NHSBSA Strategic...