Colleague Experience Advisor

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

An exciting opportunity has arisen for a Colleague Experience Advisor within the Colleague Experience and Social Impact Team at NHS Business Services Authority.


Our reputation as a partner of choice to the NHS is possible because of the amazing individuals and teams making up our organisation.

At the NHSBSA we know our people are our greatest asset which is why we place people at the heart of everything we do.

We have introduced a range of programmes to enhance colleague inclusion in the workplace and to create an environment where everyone can flourish.


We are looking for someone who is passionate about inclusion, creating meaningful long-lasting change, who can bring skills, experience and knowledge to support this work and our colleagues.

You'll understand the challenges and barriers faced and take an empathetic approach to providing support, problem solving and developing initiatives to achieve our aspirations.


Please note there is a minimum requirement to travel to our Newcastle offices of once per month and some other travel may be needed as part of this role.

What do we offer?

  • 27 days leave (increasing with length of service) plus 8 bank holidays
  • Flexible working (we are happy to discuss options such as compressed hours)
  • Flexi time
  • Hybrid working model (we are currently working largely remotely)
  • Career development
  • Active wellbeing & inclusion networks
  • Excellent pension
  • NHS Car lease scheme
  • Access to a wide range of benefits & high street discounts


The post holder will support the development and implementation of our programmes of work, advising on all matters relating to inclusion and accessibility across the organisation.


The role will be based in the Colleague Experience and Social Impact Team, in the People and Corporate Services directorate and will work with colleagues in the wider People Team to develop a culture where wellbeing and inclusion are embedded in the organisation.

The post holder will support the NHSBSA's approach to inclusion and accessibility, which will include working collaboratively with managers and colleagues on relevant programmes of work, systems and processes to enable the delivery of our aims and objectives.

You will work on ensuring compliance with legislative and mandatory requirements and will also support a proactive culture which champions wellbeing, safeguarding, diversity and inclusion and ensures the NHSBSA has a positive impact for all, in line with the wider business strategy.


At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services.

Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.


Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic.

We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

In this role, you are accountable for:

  • Supporting the Inclusion and Accessibility Manager and the Wellbeing and Safeguarding Manager in the delivery of relevant strategies, across all aspects of inclusion
  • Monitoring and evaluating diversity and inclusion programmes in support of the wider business strategy and corporate objectives
  • Ensuring compliance with all statutory and mandatory requirements for diversity and inclusion generally.
  • Supporting the NHSBSA's participation in and submissions for a range of annual performance benchmarking standards including the NHS Workforce Disability Equality Standard and Race Equality Standard, Disability Confident and the Employers Network for Equality and Inclusion (ENEI) TIDE amongst others, and supporting the delivery of relevant action plans to maintain and improve upon the outcomes
  • Providing specialist advice and guidance to managers and colleagues across the organisation on all aspects of diversity and inclusion, signposting and escalating urgent/complex queries requiring specialist advice where required.
  • Supporting the creation and roll out of diversity and inclusion delivery plans; analysis of workforce data and use of external benchmarking to inform our work
  • Supporting the Colleague Networks including jointly chairing some of the networks and working closely with the various Network Co-Chairs to co-ordinate activity across the networks and overseeing their annual programmes of work, ensuring that this supports delivery of the wellbeing and inclusion strategies, and wider business strategy.
  • Advising on the various network's annual programmes of campa


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