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Quality Assurance Administrator

3 months ago

York, York City, United Kingdom The Disabilities Trust Full time

Quality Assurance Administrator FTC 12 MONTHS**York - Hybrid Working

Salary:
Up to £24,255 per annum FTE

Hours: 35 hours per week (Mon

  • Fri)

Brainkind is a charity that aims to improve the lives of people
with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do - you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:

To provide support for the smooth running, efficiency and effectiveness of the Governance and Quality Assurance Team.

The post holder will provide robust administration support to the team and have previous experience working within a similar busy environment, effectively managing multiple priorities and ensuring confidentiality is maintained at all times.

Due to the nature of the role, the post holder will need to demonstrate sound system skills and IT proficiency, particularly with Microsoft office packages such as Word, Excel and Outlook.


MAIN TASKS AND RESPONSIBILITIES:

  • To undertake a variety of general administrative duties related to the work of the Governance and Quality Assurance Team and support management activities across Brainkind. This includes, but is not limited to, producing information electronically, photocopying, collating and dispatching of large mailings and/or meeting packs across the organisation, preparing invoices for processing, booking meeting rooms, travel etc. to enhance the smooth running of the Team.
  • To develop and maintain electronic filing systems.
  • Arrange, minute, produce and distribute accurate records of meetings e.g. corporate, departmental and team meetings.
  • To coordinate training activities delivered by the team including the booking of delegates onto courses and providing joining instructions and other course related information.
  • Produce correspondence and reports from written documents and other sources, including research as appropriate.
  • Accurately input data into computerised departmental systems, databases and spreadsheets and process, retrieve and cleanse data as necessary.
  • Providing support for project work.
  • Liaise with departmental staff, clients and external contacts as appropriate, sharing information as directed and ensuring procedures are properly followed.
  • Administer transactional financial processes, including payment cards for ordering goods and service, expense and credit card returns, processing invoices and raising purchase orders via internal systems.
  • Answer calls and pass on messages promptly and accurately.
  • Undertake available training opportunities identified through appraisal and supervision and show a commitment to continuous development, to maximise your potential and ensure the efficient and effective delivery of the Charity's services.
  • Undertake any other tasks commensurate with the grading of the post, as required by the manager/supervisor, ensuring that all duties undertaken are done so in accordance with departmental policies, practices, procedures and standards.
  • Attend staff meetings, supervision and training as required, including participation in the annual performance development review scheme.

PERSONAL DEVELOPMENT, SUPERVISION AND TRAINING:

  • Participate in regular support and supervision from line management
  • Continuously develop professional knowledge and expertise, attending and participating in learning and development events, meetings, conferences, and events (as requested/approved by line management) to ensure up to date knowledge relevant to the role
  • Attend and participate in regular team and other meetings, both internal and external

POLICIES AND PROCEDURES:

  • The post holder will be expected, at all times, to be familiar and comply with the written policies, procedures and guidelines for good practice, issued by Brainkind.
  • Ensure the Health & Safety policy and procedures are adhered to at all times.
  • Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.

Benefits include:

  • A competitive salary of up to £24,255 FTE
  • 33 days annual leave (including bank holidays)
  • Group life assurance.
  • Eye voucher scheme
  • Company Pension
  • Long service and staff awards
  • Nationwide employee staff discounts including discounted eating out and shopping.
  • Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and instore.
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and le