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Connected Car Specialist Audi

3 months ago

Cheltenham, Gloucestershire, United Kingdom Heritage Automotive Full time

Heritage Automotive - Connected Car Specialist Audi Cheltenham

Salary £25,000


Heritage Automotive are one of the most successful independently owned automotive groups in the UK who represent Audi, CUPRA, Honda, INEOS Grenadier, SEAT, SKODA, Volkswagen cars, Volkswagen commercial vehicles, along with Blade Motorcycles that retail many of the world's leading motorcycle brands.


Working for Heritage Audi
Audi is an exceptional brand that is continually progressing, leading with the latest innovative technologies and solutions. Fuelled by passion to create the ultimate customer experience.


Here at Heritage, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer.


To Support the Sales team

Summary
As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.

Ideally, you will have previous experience of working in retail environment. It will be beneficial if you have a background in delivering exceptional customer care in a performance driven environment.


A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others.

You will demonstrate enthusiasm and self-motivation to excel in customer service aligned with brand and group standards.


You don't need to be a current brand expert but an appetite to learn will be supported be our award winning in-house training to allow you to develop and become our expert.


This role is a fantastic opportunity for those who enjoy meeting people and working a highly successful and motivated team.

You will require a Full UK Driving Licence.

Role Responsibility

  • Connecting the customers car to the latest Apps
  • Keeping up to date with the latest product information.
  • Providing customers with specification information about all brand products.
  • Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
  • Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.
  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
  • Proactively approaching customers in the showroom to welcome them and see if they need any help.
  • Supporting the Sales Executive with insight and product knowledge for customers, when required.
  • Guiding customers to the Sales Executive when they express an interest to buy.

What Heritage can offer you

  • Brand accredited training and support
  • Career progression and development within a company
  • Flexible working patterns and opportunity to work part time
  • Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus
  • Employee Assistance Programme qualified emotional and practical support 24/
  • Life assurance 3x your annual base salary for death in service
  • Cycle to work scheme
  • Eyecare voucher scheme
  • Pension scheme with employer contributions
  • 22 Days annual leave and bank holidays
  • Staff Discounts
  • Days leave for your Birthday

Salary:
£25,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Referral programme
  • Wellness programme

Schedule:

  • Day shift

Ability to commute/relocate:

  • Cheltenham, GL51 7PA: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail sales: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
One location