Care Co-ordinator Admin
2 weeks ago
Responsibilities:
Care co-ordinator responsibilities: Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care; support patients to utilise decision aids in preparation for a shared decision-making conversation; Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge, confidence in skills in managing their own health; Support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers; Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing; Explore and assist people to access personal health budgets where appropriate; Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and Support the coordination and delivery of MDTs within the PCN.
Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN; Raise awareness within the PCN of shared decision-making and decision support tools; and Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
Organisational Administration To take on administrative tasks from the GPs that help in the smooth running of patient care.
On instruction or in the absence of the Practice Manager, make any alterations to the appointment system relating to clinic changes for GPs, Locums and Registrars for days off, absences and clinic time changes Manage the room bookings and ensure that GPs, staff and patients can locate rooms and clinical staff.
You will ensure that you carry out the administration tasks as delegated to you efficiently, effectively and in a timely manner.
These tasks may be varied or changed from time to time when necessitated to ensure that the practice provides a safe, caring and effective service at all times.
Ensure an effective and efficient service is provided to patients and any other visitors to the Practice.Using your own judgement and communication skills ensure that patients with no prior appointments but who need urgent consultations are seen in a logical and non-disruptive manner.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Management team.To train new staff in line with guidance Other Administration To follow an agreed work plan for the weekly and monthly duties and ensure they are completed in the timeframe specified.
To be cognisant of the receptionist role and duties and to carry these out when required from time to time when required to stand in for cover.
Ensure that appropriate records are kept of any communication and logged as necessary Deal with more complex enquiries from patients and outside agencies and where appropriate seek help from Practice Manager To attend any other monthly Practice Team meetings which may include Patient Participation Meetings, Significant Events and Management Meetings and to carry out any action points from the meetings and take any minutes.
To organise a handover of your work during periods of absence.Ensure patient notices and phone messages relating to Practice closures are displayed appropriately.
Communicate effectively and politely with other team members, patients, carers and recognise peoples needs for alternative methods of communication and respond accordingly.
To work as an integral part of the team in ensuring read codes are correct for all services and enable searches as necessary To work closely with Practice Manager and action any delegated tasks for any Enhanced Services and QOF framework to ensure targets are effectively achieved and any other tasks from time to time To carry all secretarial and reception functions when required To order stationery, clinical consumables and vaccines and any other requirements.
Confidentiality:
In the course of seeking treatment,
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