![DoubleTree by Hilton Hotel London - Victoria](https://media.trabajo.org/img/noimg.jpg)
Reception Shift Leader
1 week ago
Job Ref:
CRI1937
Branch:
DoubleTree by Hilton Hotel London - Victoria
Location:
DoubleTree by Hilton Hotel London - Victoria, London (South West)
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Hours per week:40
Posted date:06/03/2023
Closing date:08/04/2023
Here at Crimson Hotels, we know our colleagues are key to our success.
That is why we're passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment.
Not only that, we also offer a host of exceptional team member benefits too.We are looking for an experienced Reception Shift Leader to join our team.
The Role
As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.
Your main duties include:
- Advising your shift team of any special events or VIP Guests in the hotel
- Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximize sales revenues through upselling
- Manage Guest requests, inquiries, and complaints promptly and completely
The Person
As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests.
Benefits
- GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan financial assistance towards the cost of healthcare
- Learning and development opportunities from our lots of inhouse training courses and programmes and over 1,000 training courses available on our 'Training University'
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive bring your friends on board and receive a bonus after they've been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Freeofcharge freshly cooked meals to enjoy on duty
- Freeofcharge drycleaning for your uniform
- Free weekly English classes
- Lots of team member social events and wellbeing events
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