Retail Support Administrator

2 weeks ago


Warrington, Warrington, United Kingdom Age Uk Full time

Age UK are recruiting for an efficient
Retail Support Administrator to join our busy Retail Help Desk Team in Warrington.

This varied role supports the Shop and Field Teams with operational issues along with providing customer service supportto the general public around donations and bag collections.


Main Responsibilities:

Helpdesk & Divisional Support

  • Process all Stock Donation Calls through the Help Desk and contact relevant field staff for final action plan.
  • To be an administrative support function to all Divisional Groups. Supplying all information to the division from various input/output sources.

Specific Role Responsibilities:

  • Supporting Gift Aid administrator in scanning and saving donor declaration forms in accordance with HMRC regulations

Administration:

  • Adhere to checking and input procedures within agreed timescales.
  • Generate accurate and timely reports as requested by RSM.
  • Responsible for accurate upkeep of all databases apportioned to the individual role.
  • Accurately process relevant invoices for the retail department when required.
  • To maintain and periodically archive all relevant paperwork within department guidelines.
  • To assist in the database management and support of Volunteers in the shops.
  • Support all Operations departments with both Administration and customer service tasks.

You will have:

  • The ability to work on own initiative and as part of a team.
  • Knowledge of logístical requirements that service a multisite retail organisation, preferably system based.
  • High level of education or equivalent business experience

What we offer in return

  • Competitive salary, 26 days annual leave + bank holidays
  • Excellent pension scheme, life assurance, health cashback plan and EAP.
  • Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
  • Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
  • Heka Fitness & Wellbeing Benefit.
  • You Did It Awards recognition awards from £

Additional Information
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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