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Customer Service Administartor

3 months ago

Droylsden, Tameside, United Kingdom Blue Arrow Full time

Blue Arrow is looking for a Customer Service Administrator to work for our Global leading client based in Droylsden, this role is to cover maternity leave and is initially for 6 months but may be extended.

Hours & days of work are Mon - Thur 8.30am - 5pm, Fri 8.30am - 4.30pm

Free parking on site

Rate of pay is between £11.00 / £11.50 per hour depending on experience.

Key Areas of Responsibility

  • Providing customers with the appropriate information & pricing to win the hire.
  • Keeping the Sales team involved with updates, opportunities & potential issues.
  • Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
  • Keep open communication with the drivers.
  • Working with the service department so that stock requirements/peaks are understood and communicated
  • Escalating any potential issues to the management team.
Main Tasks

  • Giving customers clear expectations
  • Communicating any issues to the sales team and implants
  • Ensure high standards of customer service are met, delivered, and taking responsibility for the start of the customer journey.
  • To deliver best in class customer service.
If you thrive in a fast paced environment, have strong attention to detail and is experienced in a customer service role, please contact Blue Arrow on


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