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Housing Operations Manager
1 week ago
Akton recruitment is working with one of our local Authority clients for a Housing Operations Manager
The Housing Management team is looking for someone to provide interim cover for the Head of Place Leadership from February to May 2023 whilst recruitment to the permanent position is concluded.
It's an exciting time to join the service which recently restructured and is key to delivering on the corporate objective of good homes in well connected neighbourhoods.
The post holder will be responsible for the five teams (approx. 40 members of staff) whotogether deliver a targeted service to deliver mixed tenure housing management service to 15,000 tenants and leaseholders - providing a first point of contact and intensive housing management service to our tenants as well as complex case management to vulnerableresidents and placemaking strategies to improve conditions on estates such as parking, lighting and reducing crime.This is an innovative service with an ambition to manage mixed tenure estates through our new developments and regeneration programmes providing services to homeowners, those in shared housing and those in social housing; we are looking for someone who canlead on this innovative work and has the vision to deliver this exciting plan.
We are looking for someone who is a good leader and communicator, who can set and achieve high standards whist building relationships which deliver with key internal and externally partners.
During the eight-month secondment we will expect you to:- Embed the new service structure with input from residents to ensure we are engaging and involving with them, focussing on areas for improvement that are important to them and that staff have the training and support they need to perform. Ensure that relevantKPIs are in place to monitor progress and performance.
- Develop place management strategies for priority areas.
- Develop a case management structure to ensure the needs of vulnerable residents are met.
- Ensure that staff effectively use Civica when mobilised.
- Improve quality and response times for member enquiries and complaints.
- Develop a framework for client and contract management of cleaning and caretaking, waste management, grounds maintenance and communal repairs as the client lead for Council Housing.
Housing Operations Manager
start date slightly negotiable
Placement likely to be a 5 month placement
Housing Operations Manager
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