![iWork Recruitment Limited](https://media.trabajo.org/img/noimg.jpg)
Housing Resolution
1 week ago
21 hours per week 9am to 5pm Monday Tuesday and Friday
Flexible working from home and office on a rota basis.
Purpose of the Role:
To take ownership and actively handle and resolve 80% of customer contacts at the first point of contact.
To act as a Digital Champion for the Council to promote and ensure customers are aware of the benefits of using the digital platform, providing 1-2-1 training and support if required, and support colleagues to do the same.
To represent the Council at the first point of contact, ensuring the service is customer focused and professional, promoting the Council's core values and Customer Services.
To accurately diagnose repairs ensuring they are given the correct priority and ensuring the emergencies works are completed with due regard for the health and safety of the public and legislative requirments.
Use judgement, experience and problem solving skills to resolve complex and on-going repairs enquiries.This includes reviewing the repairs history and notes, obtaining technical advice, and agreeing next steps with the customer to resolve the issue.
To identify learning and areas for continuous improvement and work together with colleagues from relevant service areas on service improvement projects.
Some supervisory responsibility including assisting with the induction of staff, training and coaching of colleagues, and to deputise for the two team managers.
Dimensions including Structure Chart:
Annual budgetary amounts with which the role is either directly or indirectly concerned:
No direct budget responsibility but the role holder will be required to raise repairs
Nature of reporting relationship between post holder and line manager
The post holder will be expected to work independently with supervision via regular 1-2-1 meetings with the line manager.
The post holder will be expected to deputise for the line manager at meetings, which will include high level meetings with local politicians, senior Council officers and senior representatives from external organisations.
The service is created against the backdrop of financial pressures brought about by the Covid-19 pandemic, social housing and housing crises and ever-growing needs of residents
RQ
Job Type:
Part-time
Part-time hours: 21 per week
Salary:
£16.36 per hour
Work Location:
Hybrid remote in ENFIELD
Reference ID:
RQ
-
Enfield Town, Greater London, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution OfficerEnfieldI am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.You must have direct...
-
Enfield Town, Greater London, United Kingdom Essential Employment Full timeIncome Collection and Dispute Resolution Officer at Enfield - £18.95ph PAYEWe are currently looking for a proactive and creative individual with expertise in recovering service charge income. Candidates should have previous experience in handling Leaseholders and a fundamental grasp of Leasehold Law.The ideal candidate must have hands-on experience in...
-
Enfield Town, Greater London, United Kingdom Essential Employment Full time £19Income Collection and Dispute Resolution Officer needed in Enfield, £18.95ph PAYE – Reference: RQ1272872 We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should ideally have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. ...
-
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeWe are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.You must have direct experience of delivering a front-line service in the challenging housing environment and possess...
-
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeWe areseeking an enthusiastic highly motivated and innovative individualwho has experience in the recovery of all service charge income.You should have experience of dealing with Leaseholders and a basicunderstanding of LeaseholdLaw.Youmust have direct experience of delivering a frontline service inthe challenging housing environment and possess excellent...
-
Outreach Ambassador
1 week ago
Enfield Town, Greater London, United Kingdom AKTON Resourcing Ltd Full timeCommunity Outreach Engagement Ambassador ASAP This role is working within the Community Hubs Team, which focuses on early intervention and prevention, working with people to identify and resolve the root causes of their problems. The aim is to prevent escalation of problems, that may in turn impact people's health and wellbeing. The Community Outreach...
-
Extra Care Scheme Manager
1 week ago
Enfield Town, Greater London, United Kingdom AKTON Resourcing Ltd Full timeExtra Care Scheme ManagerEnfieldI am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.Key Responsibilities Working effectively individually and as part of a team, to achieve service outcomes and actively contribute...
-
Temporary Contracts Officer
1 week ago
Enfield Town, Greater London, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution Officer Enfield I am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must have...
-
First Response Officer
1 week ago
Enfield Town, Greater London, United Kingdom Veesupportservices Ltd Full timeJob Title: First OfficerJob Summary:Provide high quality and comprehensive support to the service user to empower them toplan, work towards and achieve their outcomes.Working effectively individually and as part of a team, to achieve service outcomes andactively contribute to the development and smooth running of the service in accordance with local policies...
-
Temporary Contracts Officer
1 week ago
Enfield Town, Greater London, United Kingdom Allied Healthcare Full time £19Income Collection and Dispute Resolution Officer needed in Enfield, £18.95ph PAYE - Reference: We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You must have direct experience of delivering a front-line service in the challenging housing environment and possess...
-
Temporary Contracts Officer
1 week ago
Enfield Town, Greater London, United Kingdom Essential Employment Full timeIncome Collection and Dispute Resolution Officer needed in Enfield, £18.95ph PAYE – Reference: We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You must have direct experience of delivering a front-line service in the challenging housing environment and possess...
-
Extra Care Scheme Manager
1 week ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time2 Monthscontract with a LocalAuthorityJobSummary: Provide highquality and comprehensive landlord support to the service users toempower them to live as independently aspossible. Workingeffectively individually and as part of a team to achieve serviceoutcomes and actively contribute to the development and smoothrunning of the service in accordance with local...
-
Commercial Procurement Manager Construction
1 week ago
Enfield Town, Greater London, United Kingdom Spencer Clarke Group Full timeSpencer Clarke Group are working alongside a local authority based in Enfield to appoint a talented Commercial Procurement Manager (Construction) on a contract basis.As an Commercial Procurement Manager (Construction) , you will develop and implement in consultation with the Head of Capital Programme and the Head of Procurement (Hub) a procurement strategy...
-
Former Arrears
1 week ago
Enfield Town, Greater London, United Kingdom Semester Full timePlease be aware this is a Long Term Temporary post to start ASAP. The HGL Former Arrears and Moving On Officer is to provide dedicated support to the Income Recovery Team in addressing the former arrears accounts of Housing Gateway Limited while assisting tenants to utilise move on programs in the private rented sector . Officers are to provide a high...
-
Housing Resolutions Officer
2 months ago
Enfield, United Kingdom Critical Project Resourcing Full time**Housing Resolution Officer (Housing Officer)** - Ref: _VR/41710 JL Hours: Part-time; 21 hours; 09:00-17:00; Monday, Tuesday and Friday Working arrangements: Hybrid/remote; minimum of 1 day a week in the office - Knowledge of Northgate Housing system is preferred but not essential. - Public sector experience, such as working for a Borough Council is...
-
Income Collection and Dispute Resolution Officer
1 month ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution Officer Enfield I am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must have...
-
Housing Resolution
2 months ago
Enfield, United Kingdom iWork Recruitment Limited Full timeContract to start 24-01-23 until 09-04-23 with a possible extension. 21 hours per week 9am to 5pm Monday Tuesday and Friday Flexible working from home and office on a rota basis. **Purpose of the Role**: To take ownership and actively handle and resolve 80% of customer contacts at the first point of contact. To act as a Digital Champion for the Council...
-
Income Collection and Dispute Resolution Officer
1 month ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution OfficerEnfieldI am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.You must have direct...
-
Repairs Customer Service Manager
5 days ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeRepairs Customer Service Manager Enfield Job Role Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries. Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed,...
-
Income Collection and Dispute Resolution Officer
1 month ago
Enfield, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution OfficerEnfieldI am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.You must have direct...
-
Repairs Customer Service Manager
5 days ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeRepairs Customer Service ManagerEnfield Job Role Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries.Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised...
-
Income Collection And Dispute Resolution Officer
2 weeks ago
Enfield, United Kingdom AKTON Resourcing Ltd Full timeIncome Collection and Dispute Resolution Officer Enfield I am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must have...
-
Income Collection and Dispute Resolution Officer
3 weeks ago
Enfield, United Kingdom Akton Recruitment Full timeIncome Collection and Dispute Resolution Officer Enfield I am recruiting for a local authority who is looking for an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must...
-
Customer Services Manager
4 days ago
Enfield, United Kingdom Brian Durham Recruitment Services Remote Work Freelance Full timeThis London based Local authority are looking to engage the services of an experienced Customer Services Manager for their council housing homes repair team. Applicants must have acquired previous managerial experience coupled with significant experience of running a high performing multi-channel housing centre. Primary duties will include:- Lead the...
-
Enfield, United Kingdom Fox Morris Group Full time**Income Collection and Dispute Resolution Officer - North London Local authority** We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must have direct experience of...
-
Income Collection and Dispute Resolution Officer
3 weeks ago
Enfield, United Kingdom Essential Employment Full timeIncome Collection and Dispute Resolution Officer needed in Enfield, £18.95ph PAYE – Reference: RQ1272872 We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should ideally have experience of dealing with Leaseholders and a basic understanding of Leasehold Law....
-
Income Collection and Dispute Resolution Officer
3 weeks ago
Enfield, United Kingdom Allied Healthcare Full timeIncome Collection and Dispute Resolution Officer needed in Enfield, £18.95ph PAYE - Reference: RQ1272872 We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should ideally have experience of dealing with Leaseholders and a basic understanding of Leasehold Law....
-
Camden Council
1 month ago
Camden Town, United Kingdom Remedy Social Work Full timeOur client is recruiting for a Housing professional with experience of managing complex cases cutting across housing, social care, mental health and NHS services, voluntary sector to deliver good outcomes.To ensure a relational and problem solving approach thinking outside the box to reach a good solution for the individuals or family.To use casework to...
-
Extra Care Scheme Manager
4 weeks ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeExtra Care Scheme ManagerEnfieldI am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.Key Responsibilities Working effectively individually and as part of a team, to achieve service outcomes and actively contribute...
-
Extra Care Scheme Manager
4 weeks ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeExtra Care Scheme Manager Enfield I am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible. Key Responsibilities Working effectively individually and as part of a team, to achieve service outcomes and actively...
-
Extra Care Scheme Manager
1 month ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeExtra Care Scheme Manager Enfield I am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible. Key Responsibilities Working effectively individually and as part of a team, to achieve service outcomes and actively...
-
Extra Care Scheme Manager
1 month ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeExtra Care Scheme ManagerEnfieldI am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.Key Responsibilities Working effectively individually and as part of a team, to achieve service outcomes and actively contribute...
-
First Response Officer
2 weeks ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeFirst Response Officer Enfield Job Role Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes. Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with...
-
First Response Officer
2 weeks ago
Enfield Town, United Kingdom AKTON Resourcing Ltd Full timeFirst Response OfficerEnfieldJob Role Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes.Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local...