Triage Deputy Team Lead

6 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Central London Community Healthcare NHS Trust Full time

An opportunity has arisen for a Registered Nurse to join our Adults Community Nursing Triage Team based in Hemel Hempstead.


The CLCH Planned Care Team in the Herts Division is proud of our new model for triage and initial remote assessment for patients being referred to the community nursing team.

We are looking for nurses who are confident in talking to patients, carers, and family members on the telephone or via video consultation.

You will be making a difference by providing initial clinical advice and information, signposting to appropriate services, and initiating episodes of community nursing care.

Patients tell us that this first contact with the service is an important part of their whole package of care, because it gives them confidence that we understand their needs right from the start.


You will need to be confident using computers and creating electronic clinical records, as well as being familiar with the key areas of clinical practice being provided in the community, which can include the management of complex wounds, the administration of medication, catheter care and palliative care.

As a Band 6 Triage Nurse, you will be responsible for the line management of a small team of staff, deputising for the Team Lead, and ensuring that a high standard of care is delivered.

The team operates 7 days a week, between 8am and 6pm.

We have flexibility to employ full time and part time staff, with a minimum commitment of working 19 hours per week for substantive post holders.

All members of the team are required to contribute towards a weekend rota.


Successful applicants will be well supported through a comprehensive induction programme, a buddy scheme and receive mentorship from senior clinicians.

You will have access to a variety of training opportunities delivered through CLCH Academy and be part of a wider support network who will support you in gaining a wide range of triage competencies.

There will be a range of different opportunities on offer to develop your skills

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role

Car lease scheme *T&C's apply

Flexible working options

Annual travel card loan

Training, support and development in your career

  • To set and maintain standards of care in clinical triage and deploy, co-ordinate and supervise the triage team across the service to maintain effective and timely response to new referrals.
  • To provide leadership and management to a team of community nurses and support staff covering the triage function across Herts Valleys.
  • To be responsible for the team's standards of triage, remote assessment, care planning, implementation and evaluation of individualised nursing care to patients living in the community.
  • To contribute to a rota to provide robust cover 7 days a week, 8-6pm
  • To be responsible for the team's maintenance of patient and other records
  • To participate in the development of protocols and pathways to support self management, standardisation of clinical practice, and efficient use of resources.
  • To deputise for the Triage Team lead as needed, including acting in the role of shift leader for the triage team.
Please refer to the attached Job Description for full list of responsibilities
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