Quality & Governance Lead

1 week ago


Hemel Hempstead, Hertfordshire, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board Full time
Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body.

Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.

The ICB currently has a vacancy for Database & System Manager within the Continuing Healthcare (CHC) team.


The post holder will be responsible for supporting the Associate Director of CHC, Deputy Director of CHC, Heads of Service and Clinical Leads with operational activities to support CHC service delivery and contribute to the financial delivery of the service ensuring it is cost-effective and delivered on time.

They will be the delivery lead of Quality Innovation Productivity and Prevention (QIPP) initiatives within the service and coordinate complaint responses, Freedom of Information (FOI) requests and be the service line link into the complaint team.

The post holder will also coordinate and maintain the quality assurance process tool for CHC.


The post holder will be responsible for reviewing and updating Standard Operating Procedures (SOPs) within the team, highlighting and leading on change where required.

They will lead on performance improvement and support managers to develop improvement plans to bring about change in process.

The post-holder will work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.


If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.

For further information on this role please see the job description and person specification attached.

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