Band 4-medical Secretary, Gastroenterology

1 week ago


Hemel Hempstead, Hertfordshire, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time
You will be providing efficient and comprehensive secretarial/pathway navigator service to one or more of the Gastroenterology Consultants/Nurses/Registrars.


The post holder will work closely with the Gastroenterology consultants, their immediate colleagues, and other administrative and clinical members of the Gastroenterology service.

This job may involve cross-site working.

This post is 37.5 hours per week (5 days per week)


The successful applicants will be providing efficient and comprehensive secretarial/pathway navigator service to one or more of the Gastroenterology consultants and Registrars.


The post holder will work closely with the Gastroenterology consultants, their immediate colleagues, and other administrative and clinical members of the Gastroenterology service.


They will need to have excellent communicational, organisational and advanced I.T skills and be able to work meeting deadlines and targets.


There has never been a more exciting time to join West Hertfordshire Hospitals NHS Trust Major redevelopment works are due for completion by 2025 or soon after.

These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

We encourage and welcome people with disabilities if you need help please ask.

The successful applicants will provide an efficient and comprehensive administrative service including being responsible for:

  • To act as a personal secretary to one or more of the Gastroenterology consultants, liaising daily and prioritising workload.
  • Correctly formatting and posting clinic letters produced by the consultants. Typing ability is required as consultants will ask for letters to be typed from dictation. These letters can often contain important clinical information and so should be actioned in a timely manner.
  • Posting blood request forms, prescriptions and stool pots for testing.
  • Booking outpatient appointments and keeping them apprised of time, date and location when required.
  • Booking virtual appointments for consultants to review patient test results, providing all the relevant information the consultant needs.
  • Checking consultant clinics in advance to make sure there are no appointment slot clashes, and rearranging appointments for any appointment conflicts that are found.
  • Liaising with the Gastroenterology Outpatient Pathway Navigator on patient vetting, making sure all patients referred by GP and other departments are triaged and followed up with an appointment/test, or communicated to the referring clinician if an appointment is not necessary.
  • Helping cover in the Gastroenterology Outpatient Pathway Navigator's absence this involves printing off triage requests from our Ereferral service, arranging them for vetting by the appropriate consultant, and actioning the outcomes as required.
  • Liaising with the Endoscopy team with relevant communications on patient tests and procedures.
  • Cancelling clinics when assigned consultant is on leave, and using the relevant process to see that displaced patients are given a new clinic appointment.
  • Taking and making calls to patients on a daily basis. These can sometimes be distressing and emotional circumstances, so a sympathetic phone manner is required.
  • Liaising with other members of the West Herts team, as well as colleagues from other hospitals and GP practices.
  • Filing, photocopying, sorting post and other general office secretarial activities.
  • Assisting with other secretaries' workload when required


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