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Business Support Coordinator

3 months ago

London, Greater London, United Kingdom Knight Frank Full time
This is a role for a highly motivated Business Support Coordinator.

Responsible for providing an effective and efficient administrative support service to the Canary Wharf Lettings team, ensuring the smooth running of a busy department.


Responsibilities

Property listings:

  • Create new property activity records
  • Order land registry title checks
  • Updating records with information from the market appraisal checklist
  • Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)

General duties:

  • Prepare reports for weekly and monthly meetings, MBOs and ad hoc
  • Distribute portal enquiries if required
  • Systems champion be a trouble shooter with system processes and procedures
  • Induction of new starters
  • Complete New Starter Checklist
  • Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
  • Process leavers requests on WL
  • Manage internal transfer requests
  • Arrange new starter/team training
  • Support the Dept Head ensuring adequate cover is in place in the office
  • Support the maintenance of accurate records of office holiday/sickness
  • Assist team with submission of expenses if required
  • Assist in answering incoming calls
  • Champion the customer experience
  • Assist Department Head with implementation of Customer Experience initiatives
  • Arrange and upload EPCs, photos and floorplans
  • Write/check property description prior to launch
  • Update property listings by refreshing photographs and text as necessary
  • Keep the local marketing summary up to date
  • Supply imagery and property information for regional publications and central marketing campaigns
  • Engage with strategy and recommendations and action any requirements provided by Marketing Executive

Qualifications/Education Required:

  • Experience in a similar admin role


 Strong IT Skills
  • Microsoft Office
  • Knowledge of the industry is a bonus
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