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Service Consultant
3 months ago
We are excited to offer you an amazing opportunity to join our team at Mercedes-Benz of Stratford Aftersales as a Service Advisor.
As a member of the Sytner team, your role will be crucial in providing exceptional customer service by acting as the main point of contact between our clients and the workshop. You will be responsible for updating customers on their vehicle service progress, addressing any inquiries they might have, and coordinating with technicians to ensure timely completion. Additionally, you will have the chance to offer valuable advice on our range of products and services.
This position requires a strong focus on customer satisfaction, where your ability to communicate effectively, build relationships, and understand customer needs is key.
To accommodate our customers' needs, Sytner Service Advisors work flexible schedules, often including weekends.About you
If you lack prior experience, don't worry - we welcome applications from individuals eager to learn and grow. We provide training through our in-house Learning & Development team and offer manufacturer courses supported by Mercedes-Benz to enhance your career.
Ideal candidates will possess excellent organizational and administrative skills, keen attention to detail, and a background in customer service. Familiarity with Kerridge is advantageous but not mandatory.Why choose Sytner?
Sytner Group offers a comprehensive benefits package, setting the industry standard for employee perks. We are dedicated to constant improvement, fostering an inclusive environment where every team member is valued, respected, and empowered to achieve their full potential.
- Enhanced Holiday Allowance - 33 days including bank holidays
- Best-in-class Maternity, Paternity, and Adoption Benefits
- Opportunities for Career Growth
- Recognition for Long Service every 5 years
- Special Rates for Car Programs
- Discounts at Various Retailers
- Reduced Rates for Gym Memberships
- Participation in the Cycle to Work Initiative
- One day off yearly for voluntary/community work
We are devoted to fostering a diverse environment and encourage applications from individuals of all backgrounds, without regard to age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic status, religion, and/or belief system.
As part of our dedication to Diversity and Inclusion, candidates have the right to request modifications during job interviews and the recruitment process.
For additional details on reasonable adjustments and the recruitment process, please visit our website.
Still not sure? Keep reading...
We represent more than 23 of the world's top luxury vehicle brands through our network of 140 UK dealerships.
We take pride in our commitment to 'Developing Talent' and 'Fostering Careers,' as evidenced by our colleagues awarding Sytner Group an outstanding 89% on our recent colleague engagement survey.
