Head of Onboarding and Inlife Customer Due Diligence

2 weeks ago

Saint Helier, United Kingdom RBS International Full time
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as Head of Onboarding and Inlife Customer Due Diligence

  • As customer onboarding and account opening is a key priority for the bank, you'll make sure that a highly knowledgeable and skilled customer due diligence (CDD) team is in place
  • Acting as the business lead for the design of the operating model, you'll make sure the design for the strategic architecture is ready to deploy
  • This is an opportunity for you to utilise your exceptional leadership skills and take ownership of the role, elevating your reputation across the bank

What you'll do:


As Head of Onboarding and Inlife Customer Due Diligence, you'll design, implement and lead your function, delivering compliant and efficient services to our colleagues and customers across the bank.

This will involve making sure that a robust compliant and sustainable control framework is implemented. You'll ensure clients are brought within business risk appetite, in respective timescales and maintained throughout the customer lifecycle.

The role also involves:

  • Delivering the implementation of the function's operational activities across strategic and nonstrategic locations
  • Working with other teams to make sure that services being delivered are at the right the levels of quality, efficiency and effectiveness
  • Providing operational leadership of the all the function's operations teams across multiple locations globally
  • Delivering against the agreed annual operations' financial plan and budget

The skills you'll need:


Knowledge and experience of the banking industry in a regulatory and commercial environment is essential to this role, alongside your experience of transforming processes to provide more customer centric and efficient services.


You'll also demonstrate:

  • A proven track record of successful operational leadership in a matrix environment
  • Experience of influencing senior leaders across matrix and organisational boundaries
  • Knowledge of relevant legal policies, regulations and risks

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