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Service Designer

3 months ago

Manchester, United Kingdom Pontoon Full time
Are you a
SERVICE DESIGNERcurrently looking for your next opportunity? If so, then this could be for you


We're looking for a
SERVICE DESIGNER to help us on our mission to create excellent service experiences for our customers & colleagues.

Whether observing customers/colleagues, co-creating with stakeholders, or working with fellow designersyou are passionate about representing the human perspective and translating insight into tangible and delightful customer experiences at the intersection of digital products and financial services.


Role:
Service Designer

Location:
Manchester

Duration:6 Months

Rate:
£600

Status:
Inside IR35 (Umbrella)

Responsibilities

  • Working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositions
  • Understanding and articulating clearly how services need to change from a user centred, system, and business perspective
  • Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it's more effective
  • Working closely with user researchers to define and communicate people's needs
  • Identifying how organisations can reduce cost of delivery and improve outcomes through redesign of user experience, business processes, and better collaboration across systems
  • Setting future visions for products and services that inspire people and meet needs
  • Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
  • Studying & documenting endtoend customer journeys & experiences
  • Designing with technologists and developers to take a service live

Requirements:

  • Demonstrable experience of Design Thinking or Service Design in practice
  • Academic experience in some of the following areas; research, user experience design, product design
  • Handson experience of designing for a variety of digital touchpoints and nondigital channels including creating journey maps, blueprints and service prototypes
  • A passion for customer experience design and its centrality to the future success of large organisations
  • Excellent communication and storytelling skills, a confident presenter & facilitator
  • Project & people management skills
  • Willingness to build effective partnerships and patience to navigate complex organisations
  • Proficiency with the Microsoft suite, as well as design & prototyping tools such as Adobe,Sketch, InVision, Figma and UX testing/research platforms like UserZoom
Adecco Recruitment is an employment consultancy and operates as an equal opportunity's employer