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Expenses & Benefits Helpdesk Administrator

3 months ago


Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time
This is a great opportunity to join our expert helpdesk and provide support to colleagues throughout the organisation.

This is a full time, Monday to Friday role.


We operate hybrid working so you'll spend at least two days in the office while the rest can be worked from home if you choose.


The helpdesk provides a single point of contact for users of the Trust's expenses system, supporting staff and their managers with claiming and authorising travel claims and supporting documents.


The helpdesk also helps staff with questions about the Trust's other staff benefits schemes, such as car leasing and salary sacrifice schemes for home electronics and bikes.


You'll also be:

Helping to make sure questions and incidents are recorded on to our Footprints system.

Contributing to a set of standard operating procedures

Helping to maintain user accounts in the expense system

Working as part of a team to make suggestions and improvements to the way we work


At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services.

We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.

It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.


Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people.

We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity.

We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.


Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know.

And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.