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Move on Officer, Grade 8
3 months ago
Move-On Officer
Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home.
We are seeking a dynamic and collaborative individual to join our team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced and rewarding environment, then we have the right role for you.
The Move-On Officer is a key role in our team and is responsible for arranging timely move-on for households in emergency and temporary accommodation into settled social and private rented sector accommodation.
About the role:
To continuously review and assess client's needs accurately in accordance with all relevant legislation including, Care Act 2014, the Children Act 1989, Housing Act 1996 Part VII, the Homelessness Reduction Act 2017.
To provide on-going advice and support to temporary accommodation clients relating to rent and service charge payments, including assistance with housing benefit claims and any associated issues
To carry out home visits to facilitate the household's move out of emergency and temporary accommodation
To complete move on action plans that support and deliver the aims of the client's Personal Housing Plan
About you
Knowledge of the legislation and duties owed to homeless persons by the Council under Part V1 and Part V11 of the Housing Act 1996, Homelessness Act 2002 & Localism Act 201; Homeless Reduction Act 2017
Knowledge and understanding of housing needs issues including lettings, and the housing register
Detailed working knowledge of the welfare benefits system and its application
Ability to prioritise competing demands in a pressurised environment, recognise service priorities and manage a caseload within agreed targets.
Ability to assess and communicate service issues and problems and provide cost effective responses and solutions.
Experience of delivering front line services to homeless households.
Experience in project delivery in a similar service (homelessness).
Experience in interviewing customers to gain a complete understanding of their needs.
What we offer
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.
If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.
Key dates
Application Deadline 14 June 2024 at 23:59pm
Full time 36 hours per week
Permanent
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements.
