Administrator

2 weeks ago


Ipswich, Suffolk, United Kingdom Idelo Travel Full time
_It's what everyone wants - a holiday_


The past couple of years have been a tough one for travel, but we are now firmly focused on the future.

Business growth has opened up a new position to deal with all sales and customer services administration work within our small but established team.


So if the thought of sitting at your desk and travelling the world each day is one that fills you with enthusiasm this is a great opportunity for you to join a local independent travel agency, located in the centre of Ipswich, where you will be key to ourcontinued success.


Please note - this is a SHOP-BASED role.

DETAILS
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Part-time - 3 days per week:

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Permanent:

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Salary from £11.30 per hour - this will be competitive depending upon experience

JOB DESCRIPTION:

This is not a front-line selling role, but rather you will be the key support to those who do

More specifically:

  • Administrative/Data Entry. You will be proactive, highly organised with the ability to multitask. A large element of the role will be in using Microsoft Word to collate tour operator information for sending on to customers.
  • Support to Sales Staff. This has many facets including liaising with suppliers, using third party systems and following up on queries as they arise.
  • Customer Service. Dealing with both facetoface and telephone enquiries you will have an excellent manner in dealing with customers, skilled in communicating a warmth to them whilst also capturing necessary information to progress the situation further.
  • Communication/Building and maintaining effective relationships. You will be practiced in engaging at a variety of levels to include both Customers and Stakeholders in both written and oral communication.
  • IT. You will be highly IT literate in Microsoft Office; Outlook, Word and Excel as well as adaptable to learn other necessary systems, programs and technology used by our business.
  • Behaviours/Competence. Professional. You will demonstrate exceptional attention to detail, first class organisational skills and the ability to work to deadlines. Your focus, determination and thoroughness will ensure your work is of a high standard anda commercial awareness gives you the ability to exceed expectations.

KEY SKILLS

  • An instinct to find out information for yourself
  • A quiet confidence when talking to people
  • A great logical capability
  • An ability to gather reasoned arguments to challenge when things don't seem quite right
  • Strong demonstration of attention to detail
  • Good with numbers
  • Teamwork able to understand your role within an overall wider team objective

EXPERIENCE REQUIRED:

You should be interested in travel but it is not necessary to have previously worked in the industry. Comfortable dealing with customers - face-to-face, by telephone and written - you will be a natural problem-solver.


You will have worked previously in an administration role, though not necessarily on the sales side, but rather have a natural instinct for getting the job done.


WHAT TO DO NEXT:


Please upload your CV and covering letter as to why you feel you are the person we are looking for on to the portal.


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