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Medical Admin Apprentice

3 months ago

St Albans, Hertfordshire, United Kingdom My Learning Skills Full time

Medical Admin Apprentice:

Customer Service Practitioner Level 2

15 months

Overview:

St Albans Medical Group:

St Albans Medical Group, NE10 9QG

£190.08

Per Week

36 Hours
Per Week

Role and Responsibilities:

  • Greet patients and Visitors to the Practice.
  • Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
  • Ensure that patients without appointments but who need Urgent Consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the practice's protocols.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
  • Sign patients up for online access and SMS text message service.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
  • Ensure reception and waiting areas are kept neat and tidy.
  • Restocking of information leaflets as appropriate.
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Arrange interpreter as necessary.
  • Action reception tasks daily, contact patients.
  • Regularly check electronic documents and file in correct patients records.
  • Scan external documents in correct patients records.
  • Action end of the day procedures, ensure answering machine service for out of hours information is directed appropriately.
  • Make sure E-Learning Training is up to date.
  • Sample handed in over the desk, check patient has labelled correctly and hand to HCA/PN.
  • Record deceased template and update list (electronic).
  • Amalgamation of new patient records.
  • Work safely always in accordance with legislative requirements and practice policy and procedures.
  • Make sure external post is taken to post office each day.
  • Carry out any other duties as requested by GP Partners, Management or Reception Supervisor.

Required Skills:

Organisation Timekeeping IT Skills Punctual & reliable

Required Skills:


Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.

Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success.

Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

Required Qualifications:

Maths and English, GCSE Grade 4-9 or equivalent

Training:


Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.

Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success.

Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification, with training how to:

Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.


Prospects:

Great chance to kickstart a career

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Customer Service Practitioner Level 2

St Albans Medical Group

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