Customer Support Agent

1 week ago


Scunthorpe, North Lincolnshire, United Kingdom Eastern Airways Full time

Job Purpose


To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base.

Support the business with internal travel requirements and social media activity.

Principle Responsibilities

  • Initiate contact with passengers and travel agents during advance flight disruption including schedule changes
  • Troubleshoot and resolve routine customer complaints
  • Process routine customer compensation and baggage claims
  • Liaise with Operations daily regarding disruption and offer solutions and advice
  • Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements
  • Assist with social media platforms; creating and updating posts
  • Fare filing
  • Distribution administration
  • Reports / analysis
  • Schedule changes and management updates
  • Tax checks
  • Competitor monitoring
  • Special event monitoring

Requirements:

Essential

  • Customer service background
  • Excellent writing and verbal skills
  • Strong communication and problem solving skills
  • Works well under pressure
  • Good initiative
Desirable

  • GDS experience

Salary:
£25,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
In person
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