Service Transition Lead

2 weeks ago

London, Greater London, United Kingdom Bridge of Hope Full time
£740 daily inside IR35
12 months contract
Remote based with travel into London
The Role

The key purpose of the Service Transition Lead is to work with internal teams and incumbent suppliers to ensure the incumbent administers the orderly and efficient ending of service provision and the transition of the services to in-house teams or a replacement supplier on expiry of the Service Agreement.


Key Responsibilities:

  • Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.
  • Ensure service transition is planned and executed to schedule, budget and scope
  • Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
  • Coordinate routine installations and deinstallations of items of hardware and/or software
  • Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
  • Assess, analyse, develop, document and implement changes based on requests for change
  • Liaise with business and IT partners on testing and release scheduling and communication of progress
  • Work with project managers to establish endtoend project plan and approach
  • Contribute to business case and ROM estimates for the project
  • Promote awareness of transition planning and support process and strategy

ESSENTIAL

  • Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically over 30 million in value and 18 months in duration
  • Particular experience in transitioning services to inhouse teams, taking responsibility for due diligence
  • Excellent interpersonal, communication, and organizational skills
  • Ability to work and team effectively with IT Services groups and other management personnel including on a virtual basis
  • Knowledge of service transition methodology, tools and templates
  • Track record of customer focus, based on openness, trust, and delivering on promises
  • IT background with experience across the systems development life cycle with experience in different project phases
  • Excellent written and verbal communication skills
  • Demonstrates commitment to IT methodologies, processes and standards for transition planning and support

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