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Receptionist/patient Service Assistant

3 months ago

Leeds, Leeds, United Kingdom The Street Lane Practice Full time

Job Description - Patient Services Assistant.
MUST BE ABLE TO WORK UNTIL 6PM ON A MONDAY & FRIDAY.
This role is not open to students.

Open Monday - Friday 08:00-18:00. Closed on Bank Holidays & Weekends.

We are looking for full time staff which could be a mix of part time hours.

You will be required to take part in our late evening rota on either a Wednesday or Thursday until 8.30pm.


Along with your CV, please could you also send a covering letter as to why you would like to work with our team and what skills you can bring.

Reporting to - Practice Manager & Patient Services Supervisors

Areas of Responsibility:

1. Dealing with patients**- To be polite & courteous at all times to patients and visitors to the surgery and deal

with their requests efficiently both face to face and over the telephone

  • Respect and maintain patients privacy, dignity and confidentiality at all times
  • Keep patients informed if their appointment time will be delayed
  • Manage the reception front desk and checking in screen to ensure patients have
checked in for their appointment

  • Signposting patients to the most appropriate person and communicating with the
Duty Clinician throughout the day

  • Registering of patients new or temporary
  • Deal with any requests for visits before or after surgery, record details according to
the protocol and pass emergency visits onto the Duty Clinician as per protocol

  • Print off home visit summary for patients home visits and care home visits
  • Take messages for the clinicians and make calls on behalf of the clinicians
  • Book patient transport
  • Deal with patient requests for results & repeat prescription ordering
  • Calling 999 in an emergency situation
  • Cash Handling

2. I.T**- Correct use of SystmOne and patient record accessing

  • Action tasks
  • Photocopy/scanning of letters, treatment advice notes (TAN) and attaching to
patient records

  • Use eReception for patient queries and transferring of notes into the patient
records. Respond to eReception queries using practice protocols

  • IT problem solving and reporting of issues to the relevant person(s)

3. Administration**- Following practice protocols for the opening of post, record creation and returns and

other administration duties as requested

  • Change of patient details on SystmOne
  • Preparing of Insurance reports and the redacting of information
  • Working to GDPR protocols and procedures
  • Drafting of letters and sending of referrals at the clinician request
  • Participate in staff and educational meetings

4. Security**- Open up the practice each morning and ensure the practice is securely closed at

the end of the day

  • Ensure patient information is securely stored away
  • Reporting of safeguarding issues to the safeguarding lead

Job Types:
Full-time, Part-time, Permanent, Temporary contract

Part-time hours: per week

Salary:
£10.42-£10.95 per hour

Schedule:

  • Monday to Friday
  • No weekends

COVID-19 considerations:
Mask wearing in the building at all times, use of sanitiser and hand hygiene. Cleaning of chairs in the reception area

Ability to commute/relocate:

  • Leeds LS8 1AY: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 16/06/2023