Customer Service Representative

6 days ago


Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

Salary:
£19,553.62


Weekly Hours: 37.5 per week**
This is a great opportunity to join one of the UK's leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.


Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base.

Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage customer data, job card creation, documents, inbound contacts, generating invoices, keeping customer satisfaction and communication at the core of every decision and behaviour.

This role is key to our success and will require knowledge and training across many different teams and activities and as such can develop across 3 grades within the CSR

  • Championing the customer in everything you do. Working in partnership with other departments/suppliers to deliver exceptional service
  • Proactively identify customers' needs, clarify information, and offer alternatives / solutions
  • Take ownership of issues and ensure satisfactory resolutions achieved with mínimal escalations achieving right first time, every time
  • Understand customer variance in requirements of services and products
  • Keep relevant and accurate records in our management systems
  • Give information and advice on our products and services
  • Keep selfup to date with communication, development, and changes within the business to ensure accurate information is given to customers
  • Achieve personal and team quality, productivity, and volume targets


Of course, a
great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that.

Some of our most popular benefits include (but aren't limited to)

  • 23 days annual leave (+ bank holidays) and an
    extra day's leave to celebrate your birthday
- free
life assurance:

-
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)

- discounted, flexible
Gym memberships:

- exclusive employee
vehicle-leasing schemes
-
pension &
save-as-you-earn share scheme

  • Our
    Benefits App offering unlimited access to a huge range of
    retailer discounts and
    cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

Be part of the future of vehicle rental
If you would love to join our amazing team in Darlington, we encourage you to find out more.

  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per weekContract: PermanentSalary: £19,554 per annum + BonusLocation: DarlingtonDo you currently work in, or have experience of providing great Customer Service? Are you keen to work in a vibrant, interesting, and expanding business?Northgate's Customer Service Team is growing and we're looking for passionate Customer Service...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings.Contract: PermanentSalary: £19,554 per annum + BonusLocation: Darlington, with possibility of doing hybrid working after successful completion of probationDo you currently work in, or have experience of providing great Customer Service? Are you keen to work in a...


  • Darlington, Darlington, United Kingdom ZIGUP Full time

    This is a great opportunity to join one of the UK's leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment,...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Location: DarlingtonWorking Hours: 37.5 hours per week, between 8am and 6pm,Contract: PermanentSalary: £19,554 per annum With a progression scheme to increase your salary up to £23,500Are you keen to work in a vibrant, interesting, and expanding business?Are you passionate about customer service?Northgate's Customer Service Team is growing and we have an...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings.Contract: PermanentSalary: £20,374.88 per annum + up to £1,200 bonus per annum With a progression scheme to increase your salary up to £23,500Location: Darlington, with possibility of doing hybrid working after successful completion of probationAre you keen to work...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings.Contract: PermanentSalary: £19,554 per annum + up to £1,200 bonus per annum With a progression scheme to increase your salary up to £23,500Location: Darlington, with possibility of doing hybrid working after successful completion of probationAre you keen to work in...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings. Part time hours also available hours per week (we can accommodate your needs),Contract: PermanentSalary: £19,554 per annum (Pro Rata for part time hours) + up to £1,200 bonus per annumLocation: Darlington, with possibility of doing hybrid working after successful...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Salary:£20,961.49 per annum plus up to £1,200 bonus With a progression scheme to increase your salary up to £24,422.48Location: Darlington, with possibility of hybrid working upon successful completion of probationHours: 37.5 hours per week, between 8am and 6pm, including 1 in 3 Saturday MorningsAre you a motivated individual with a passion for providing...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings.Contract: PermanentSalary: £19,554 per annum + up to £1,200 bonus per annum With a progression scheme to increase your salary up to £23,500Location: Darlington, with possibility of doing hybrid working after successful completion of probationAre you keen to work in...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Salary:£20,961.49 per annum plus up to £1,200 bonus With a progression scheme to increase your salary up to £24,422.48Location: Darlington, with possibility of hybrid working upon successful completion of probationContract: Permanent - Full TimeHours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday MorningsAre you a detail-oriented,...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings. Part time hours also available hours per week (we can accommodate your needs),Contract: PermanentSalary: £19,554 per annum (Pro Rata for part time hours) + up to £1,200 bonus per annum With a progression scheme to increase your salary up to £23,500Location:...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Location: DarlingtonSalary: £19,553.62Working Hours: Monday to Friday 8am to 4.30pm or 9am to 5.30pmThis is a great opportunity to join one of the UK's leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a...


  • Darlington, Darlington, United Kingdom PATH Recruitment Ltd Full time

    Territory Sales Representative - Want to turn your average day into an exceptional one? Join a reputable company that covers the North East region. This position offers a total package value of up to £55k.Responsibilities of the Territory Sales Representative:Gain a deep understanding of customers' businesses and their pump/generator hire needs.Visit...

  • Customer Service

    6 days ago


    Darlington, Darlington, United Kingdom SDAY Full time

    Job Title: Customer AssistantCompany: SDAYLocation: DarlingtonAbout Us:SDAY is a vibrant and dynamic company dedicated to providing exceptional experiences in the world of performing arts. Based in Darlington, we offer a wide range of performances, classes, and community events that inspire and entertain. We are committed to fostering creativity and...


  • Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

    Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few) We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid...


  • Darlington, Darlington, United Kingdom XPO Logistics Full time

    Logistics done differently.Ready for a change? Looking for a role that can elevate your career? We are looking for someone like you.We're currently looking for a Customer Service Administrator to join our Darlington site (DL1 4XT).As the Customer Service Advisor, you will ensure that we deliver on our promise of outstanding service. You'll work with...


  • Darlington, Darlington, United Kingdom The Recruitment Source Full time

    We're recruiting for Customer Service Advisors to earn £20,790 per annum.Customer Service Advisor benefits: 28 days annual leave plus 8 public holidays Option to buy/sell up to annual leave Flexitime and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and...


  • Darlington, Darlington, United Kingdom Babcock International Full time

    Customer Service Advisor: Location: Darlington, GB, DL9 3LL Onsite or Hybrid: OnSiteJob Title: Customer Service AdvisorLocation: Catterick, UK - On SiteCompensation: Competitive + benefitsRole Type: Full time / PermanentRole ID: SF 49370It starts with youAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play...


  • Darlington, Darlington, United Kingdom Wynsors World of Shoes Full time

    We are currently looking for a Customer Service Assistant for 4 hours per week to join our Wynsors team in our Darlingotn Store (DL1 1LS).This is an exciting opportunity to join Wynsors who are experts in the footwear industry. We value each other and collectively work to getting it right every time for our customers.What are we looking for in our Customer...


  • Darlington, Darlington, United Kingdom Pareda Recruitment Full time

    This role is working for a leading financial services company that operates throughout the UK is looking to recruit a number of experienced Customer Service Advisors. The business is growing significantly due to major contract wins and offers a highly competitive salary, bonuses and excellent benefits.Responsibilities: Taking incoming calls from...