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Customer Care Team Leader

3 months ago

Dorchester, Dorset, United Kingdom Thomson Recruitment Independent Partnerships (TRIP) Ltd Full time
Our client is an Award-Winning, successful family-owned furniture retailer that has been established for more than 100 years.

They are currently looking for a
Customer Care Team Leader to join their growing business within their busy butbeautiful showrooms and online store.

This full-time position is based in Dorchester, Dorset.

TRIP is looking for an energetic and dynamic individual who has a passion for delivering world class customer service. Reporting into the Head of Customer Support; You will be confident in managing tasks. You must have experience of working within a busycustomer facing retail or office environment. You will enjoy and thrive working within a fast-paced environment.

You will have great attention to detail, be forward thinking and solution focused with a sound understanding of what great customer service lookslike.

You will have an excellent manner with customers, be able to work independently and lead a busy team.

Essential Experience:

  • At least 2years experience within a Customer Support Role
  • An understanding of world class customer service
  • Proven track record of managing a team, setting and delivering clear responsibilities and expectations; encouraging individual accountability
  • Excellent computer skills with Microsoft and bespoke programming
  • High standards for quality of delivery from yourself and from others, with good attention to detail
  • Competent complaint handler
  • Proven track record of delivering KPIs and targets
  • Ability to work closely with a small but growing team
  • Ability to think outside of the box and focus on solutions rather than problems
  • A desire to stay actively involved in the daytoday of your team. You will be required and want to work in the day to day as well as in the bigger picture

Desirable Experience?

  • Proven skill set in implementing ideas from conception to delivery
  • Experience with an E-Commerce environment
  • Experience in furniture retail
  • Understanding of retail operations throughout the whole customer journey

Benefits

  • Salary £25,000 ? OTE £27£30k
  • 8% Pension after qualifying period
  • 28 days holiday per annum
  • Annual Bonus
  • Significant discounts off in store purchases
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Job Type:
Full Time 37.5 ? Hours per week, Monday ? Friday 9.00am ? 5.

00pm:

  • Job Types: Fulltime, Permanent