Customer Service Practitioner Apprentice
2 weeks ago
Obstetrics & Gynaecology
Full Time (37 1⁄2 HOURS)
Duration: 15 months
Salary:
£22,383 Annex % of Band 2y
An exciting opportunity is now available for a motivated, enthusiastic, and flexible person to join the Obstetrics & Gynaecology Admin Team as a Customer Service Apprentice.
The role will be responsible for:
- Providing an effective and efficient reception service across our 2 reception areas for Obstetrics and Gynaecology (Women's Health Clinic and Maternity receptions)
- Transportation of notes between departments
- Dealing with incoming and outgoing post
- Photocopying, filing, scanning
- Please note this is not an exhaustive list and more details can be found on the job description.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.
Our Apprenticeship programme offers an exciting opportunity for you to gain practical experience whilst supporting your development with a fully funded Level 2 Customer Service Practitioner Apprenticeship and an internal development programme to equip you with all the skills to be successful in your career.
This apprenticeship is supported by Derwentside College, and your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.You can read more about the Level 2 Customer Service Practitioner apprenticeship here:
Customer service practitioner / Institute for Apprenticeships and Technical Education
The skills needed to succeed in this role include:
- Good standard of general education
- Someone who is motivated, proactive and has a positive attitude
- Level 2 English and Maths (or work towards this by the end of the apprenticeship)
- The ability to form excellent working relationships across a number of different teams
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