Customer Service Practitioner Apprentice

2 weeks ago


Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time
Customer Service Practitioner Apprenticeship (Level 2)

Obstetrics & Gynaecology

Full Time (37 1⁄2 HOURS)

Duration: 15 months

Salary:
£22,383 Annex % of Band 2y


An exciting opportunity is now available for a motivated, enthusiastic, and flexible person to join the Obstetrics & Gynaecology Admin Team as a Customer Service Apprentice.


The role will be responsible for:

  • Providing an effective and efficient reception service across our 2 reception areas for Obstetrics and Gynaecology (Women's Health Clinic and Maternity receptions)
  • Transportation of notes between departments
  • Dealing with incoming and outgoing post
  • Photocopying, filing, scanning
  • Please note this is not an exhaustive list and more details can be found on the job description.


Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.


Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.


Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.

Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.


We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.

Our armed forces network is one of our emerging networks.


Our Apprenticeship programme offers an exciting opportunity for you to gain practical experience whilst supporting your development with a fully funded Level 2 Customer Service Practitioner Apprenticeship and an internal development programme to equip you with all the skills to be successful in your career.


This apprenticeship is supported by Derwentside College, and your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You may be the first point of contact and work in any sector or organisation type.

You can read more about the Level 2 Customer Service Practitioner apprenticeship here:
Customer service practitioner / Institute for Apprenticeships and Technical Education

The skills needed to succeed in this role include:

  • Good standard of general education
  • Someone who is motivated, proactive and has a positive attitude
  • Level 2 English and Maths (or work towards this by the end of the apprenticeship)
  • The ability to form excellent working relationships across a number of different teams


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Our Apprenticeship programme offers an exciting opportunity for you to gain practical experience whilst supporting your development with a fully funded Level 2 Customer Service Practitioner Apprenticeship and an internal development programme to equip you with all the skills to be successful in your career. This apprenticeship is supported by Derwentside...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Customer Service Practitioner Level 2:Customer Service Practitioner Level monthsOverview:A fantastic role has been created at CP Lighting & Interiors in Gateshead's Team Valley for a confidant and hardworking customer service apprentice to work in their well-designed and busy store.:Unit 5 and 6 Maingate, NE11 0BE£184.80Per Week35 HoursPer WeekRole and...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Customer Service Level 2 Apprentice:Customer Service Practitioner Level monthsOverview:A great opportunity to work within Customer Service at Yehlex UK Provide high quality customer service and gain a qualification along the wayYehlex & Apacs UK:321f Mayoral Way, NE11 0RT£210.00Per Week35 HoursPer WeekRole and Responsibilities: Dealing with trade customers...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Early Years Practitioner Level 2 Apprentice:Early Years Practitioner Level 215 monthsOverview:Little willows Gateshead:Joicey Road, NE9 5AT£211.20Per Week40 HoursPer WeekRole and Responsibilities: To ensure operational policies and procedures are adhered to, ensuring relevant legislation is met. To contribute to inspiring and ambitious practice. Adhere to...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Early Years Practitioner Level 2 Apprentice:Early Years Practitioner Level 212 monthsOverview:Stepping Stones Nursery:Gateshead, NE16 3ED£256.00Per Week40 HoursPer WeekRole and Responsibilities: Supervising children play time. Delivering high standard of learning, development and care for children aged 0 5 years. Ensuring that the preschool nursery is a...


  • Gateshead, Gateshead, United Kingdom Lookers Plc Full time

    Overview:Lookers are proud to present our freshly valeted Apprenticeship Programme 'Ignition'You've heard it here first you won't want to miss this oneAre you aged 16 or over and looking to kick-start your career firmly within the automotive industry?Have you recently left school and are ready to gets hands on with one of the top three motor retailers in the...


  • Gateshead, Gateshead, United Kingdom Churchill Service Solutions Full time

    Business Administration Apprentice - Gateshead Clean environments make people happier_We Put People First so you can Deliver Outstanding ServiceWe have an exciting opportunity join a large Company as an entry level Business Administration Apprentice based out of our Gateshead Office. You will support our regional operational teams gaining experience of...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Early Years Practitioner Level 2 Apprentice:Trinity Corner Nursery:£ hours per weekWorking week:Mon - Fri 7.30am - 6.30pm shifts varyAn amazing opportunity to work for a trusted and fantastic nursery who believe in apprentices. You can learn the skills and experiences to start a career in the early years sector so APPLY NOWRole and responsibilities:...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Early Years Practitioner Level 2 Apprentice:The Drive Community School:£ hours per weekWorking week:Monday - Friday Shifts varyA fabulous opportunity to join a school that are a creator of dreams. They can help you kickstart a career in schools and education. You will " learn and grow" as says the school motto. APPLY NOWRole and responsibilities: Welcome...


  • Gateshead, Gateshead, United Kingdom NHS Full time

    We are adding an Apprentice Audiologist to our established team of Audiologists. During this level 6 apprenticeship you will work towards becoming an autonomous practitioner providing hearing care to patients attending Audiology clinics at Gateshead Health NHSFT. The apprenticeship will include attendance at Sunderland University where you will work towards...

  • Apprentice Fitter

    1 week ago


    Gateshead, Gateshead, United Kingdom Gap Group Full time

    GAP Group Apprentices are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future.As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Level 3 in Plant Maintenance through a mixture of on the job experience and block release training through a leading college.Our Apprenticeship...


  • Gateshead, Gateshead, United Kingdom Aalco Metals Full time

    We have an exciting opportunity for a new Apprentice Warehouse Operative to work within our warehouse team. Alongside internal training you will take the Supply Chain Warehouse Operative apprenticeship programme that will support you in gaining the essential skills, knowledge & behaviours to perform and support your career development.What will the...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Business Administrator Apprentice:Overview:To provide first and second line support to customers and promote best practice in the support of the Council's IT equipment and softwareGateshead Council - IT Services:Gateshead, NE81HH£196.50Per Week37.50 HoursPer WeekRole and Responsibilities:Job Title: Business Administrator Level 3 ApprenticeHours:...


  • Gateshead, Gateshead, United Kingdom FES Building Services Engineers Full time

    Our compnay are looking to employ an Administration Apprentice to join their team of office personnel. You will work within a small team to support the administration needs of all colleagues and the overall business.The role will support each of the business's functions meaning their will be a great range of variety to the role.Working hours are Monday to...


  • Gateshead, Gateshead, United Kingdom Shining Stars Nursery Full time

    Physical Education & Active Kids (PEAK) are an apprenticeship training organisation and is also aiming to become the leading wraparound care provider in the North East.We are looking to add to our Early Years team with an experienced practitioner joining us initially to:Mentor our EY apprentices.Supervise some of our on-site WAC delivery.Opportunity to grow...

  • Od Practitioner

    1 week ago


    Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An exciting opportunity has arisen within our Leadership, OD & Staff Experience team for an experienced OD Practitioner to join us for a 12-month fixed term. You will report directly to the Head of Leadership, OD & Staff Experience and work alongside our other 2 OD Practitioners to drive this innovative and broad portfolio.You will work closely with our...

  • Finance Apprentice

    1 week ago


    Gateshead, Gateshead, United Kingdom Aspire Technology Solutions Full time

    About AspireAt Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest-growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand Our mission: To deliver technology like no other_About the roleWe are looking for a Finance Apprentice to support our...


  • Gateshead, Gateshead, United Kingdom My Learning Skills Full time

    Business Administrator Apprentice:Overview:Provide outstanding levels of customer service as the first point of contact for parents/visitors to the school, ensuring all are greeted in a friendly and welcoming manner. The post-holder will be working front-of-house in the busy school reception desk based in the main administrative office.Under the...


  • Gateshead, Gateshead, United Kingdom Anchor Full time

    Join Our Culinary Journey as an Apprentice Catering AssistantAre you passionate about food, eager to learn, and ready to kick-start your career in the vibrant world of catering? Look no further We are on the lookout for an enthusiastic and dedicated individual to join our dynamic team as an Apprentice Catering Assistant.What We Offer: A 15month...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Attend University and participate in all required activities as you work towards your Healthcare Science Practice Audiology B.Sc. (Hons)Participate in workplace training progressing from novice to practitioner over the three year apprenticeship.Participate in the provision of hearing care to patients attending the department within your capabilities.The...