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Circuit Provisioning Operations Engineer

3 months ago

London, Greater London, United Kingdom Centific Full time
Job Description:

The ideal candidate will have a high-level attention to detail, familiar with how an interconnection works, familiar with Network/OTN equipment, Physical and Logical circuit troubleshooting across multiple internal stakeholders, external vendors and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and datacenters.

Your Role and Responsibilities:
  1. Logistics Coordination
    1. Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
    2. Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
    3. Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
    4. Facilitate physical layer installation of network cabling according to cabling matrices.
    5. Physical circuit troubleshooting and fault analysis.
    6. Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
    7. Responsible for coordinating and tracking requests/orders and providing weekly reports.
    8. Post documentation on each implementation.
    9. Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
    10. Assist with other regional works during business hours for maintenance related works.
  2. Data Accuracy
    1. Inventory Database Improvement Strategy.
    2. Circuit Inventory database.
    3. Spares Inventory database.
    4. Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold.
    5. Raise Site and Vendor Remote Hands to perform site audits when needed.
    6. Update CDP/Internal documents when requested.
    7. Ad-Hoc Tasks.
    8. Have ticketing system for tracking all requests(JIRA).
    9. Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
    10. Process Improvement Support Vendor Support.
  3. Required Technical and Professional Expertise
    • 2+ years' experience datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
    • Experience executing detailed MOPs, technical instructions, following documentation.
    • Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols.
    • Strong troubleshooting skills technical, logistical, process, and others.
    • Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
    • Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
    • Basic command-line proficiency in Linux/Unix and any switch OS CLI.
    • Able to work independently with minimum supervision.
  4. Preferred qualifications
    • Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
    • Experience collaborating across multiple levels and functions.
    • Anticipate problems in planning and proactively limit project-impacting factors.
    • Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
    • Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.
What we offer:
  • Attractive remuneration package.
  • Private Health Care insurance.
  • Growth and learning opportunities.
  • Work in a well-established multinational company.
About Centific:

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race. Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day.

Are you ready to start solving today's industry-specific challenges with tomorrow's cognitive technology? Let's talk.

Your Authentic Self at Centific:

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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