Sales and Lettings Administrator

2 weeks ago


Sheffield, Sheffield, United Kingdom Kangaroo Works ila Full time

RESIDENCE SERVICE ASSISTANT - Kangaroo Works, Sheffield

ABOUT US
ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build
- to
  • Rent residential portfolio of over 3,800 homes.


We celebrate all that is great about city centre living and offer a service led approach to making their community a home.

Our business is focused on delivering and operating Build
- to
  • Rent residential housing that is purposely designed and professionally managed for our residents.
The company's ambition is to become the UK's leading specialist manager of Build -to-Rent residential communities across the UK.


ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why.

Each element is driven by a desire to have the resident and local community at the core of everything we do.

Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff.

Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.


WE ARE SEEKING


ila is looking to hire a Resident Services Assistant for Kangaroo Works a BTR scheme in Sheffield, consisting of 365 residential apartments.

The Resident Services Assistant will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.


We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Community Manager and will collaborate with other teams across the UK.

ABOUT YOUR ROLE

Site Management

  • Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
  • First point of contact/front of house presence for Kangaroo Works
  • Coordinate, instruct and allow access for services to the development
  • To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
  • Carry out specific daily/weekly tasks as agreed with the Community Manager.
  • Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner

Customer Service

  • Provide outstanding customer service to residents.
  • Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors to Kangaroo Works.
  • Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
  • Record, monitor and respond to any resident feedback.
  • Assist with resident communications through multiple channels.
  • Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
  • Promote and encourage a neighbourly and community atmosphere.
  • Meet and interact with residents in a customer friendly and professional manner.
  • Seek ways to exceed service expectations of residents and enhance the brand.
  • Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
  • Assist with executing the smooth running of all aspects of the community.
  • Provide an information service for the local area.
  • Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
  • Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and wellpresented at all times.

Marketing, Social Media, Events & Community Presence

  • Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
  • Drive the highest rates of retention and community engagement.
  • Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
  • Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
  • Assist with planning and hosting networking events to create and forge new relationships within the community.
  • Promote events/giveaways to residents to ensure they are deemed successful.

Facilities Management and Health & Safety

  • Ensure all risks to visitors, staff and residents are removed or reported.
  • Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
  • Assist with turnaround of vacant apartments, including checkout reports, schedule of cleaning, repair, and maintenance.

About you

  • A good level of experience in a similar role in either BTR or PBSA.
  • Professional presentation, be confident and outgoing in nature.
  • Basic underst


  • Sheffield, Sheffield, United Kingdom The Lettings Boutique Full time

    Job SummaryThe Lettings Boutique is a busy lettings agency based in the prime student and residential lettings area of Broomhill. Our customer care to both Landlords and Tenants is outstanding and the service we provide is knowledgeable, professional and reliable.We pride ourselves in matching people to properties. With over 13 years' experience in customer...


  • Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Full time

    Sue Ross Recruitment are working with a very well established estate agency in the recruitment of a Lettings Administrator.Based at one of their branches, in the S10 area of Sheffield, you will provide all round support to the Lettings team. This is a very varied and hands on role where you will have the opportunity to get out of the office to conduct...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Chase and Holland Recruitment Ltd Full time

    Sales Administrator – Sheffield – £25,000Chase & Holland are proud to be working with a growing company, who are actively seeking an experienced Administrator to support their sales team. They are looking for someone who is organised and proactive to join their fantastic team in Sheffield. The role would suit someone with sound experience in...

  • Lettings Negotiator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Connells Group Full time

    We're looking for a highly motivated Estate Agent to join as a Lettings Negotiator to complement our fantastic residential Lettings team in Crystal Peaks.What's in it for you as our Estate Agent / Lettings Negotiator?**- Industry leading training and development: Full support and training to become ARLA NFOPP qualified:Demonstrable career ladder- Supportive...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Evans Halshaw Renault Full time

    Sales Administrator (Part-Time, 10 Hours per week, Tuesday and Thursday, 09:30-14:30)Evans Halshaw Renault SheffieldCompetitive salary with bonus, pension, critical illness, life assurance, single health care, 23 days holiday pro rata'd, exclusive company discounts on used car purchases, leasing deals and aftersales service.Do you have a passion for...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Benchmark Recruit Ltd Full time £26,000 - £27,000

    The Dream Career: Sales Administrator The Location: Sheffield, S9 The Benefits Offered: 25 days holiday + bank holidays, Parking on site, Pension The Hours: Full time, Monday-Friday 9 am 5 pm The Salary: GBP26,000 to GBP27,000 The Job Role: We are thrilled to be working with one of our long-standing clients as they recruit an...

  • Lettings Negotiator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Connells Group Full time

    OTE:£23K - Benefits (ie, Company Car, Uncapped Commission, Career Progression)We're looking for a highly motivated Estate Agent to join as a Lettings Negotiator to complement our fantastic residential Lettings team in Sheffield working in our well known estate agency.**What's in it for you as our Estate Agent / Lettings Negotiator?**- Industry leading...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Sona Resourcing Full time

    My client a global Technology business based in Chapeltown has an excellent opportunity for a Sales Administrator to join their busy team on a 6 month FTC. You will provide Administration support to their ecommerce department and sales team. As the Sales Administrator you will process orders received online, generate monthly sales reports and...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Burrows Motor Company Full time

    The role.We are looking for a Sales Administrator to join our team in Sheffield.What are the day to day duties?As Sales Administrator you will be an integral part of the Centre team. Reporting to the management team, you will be responsible for effective administration of all sales orders while ensuring that standards for timeliness and accuracy are...

  • Lettings Consultant

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Redbrik Estate Agents Full time

    A rare and exciting opportunity has arisen with one of the Best property companies to work for in the UK, according to Best companies.Here at Redbrik, a proudly independent and forward-thinking business, we want to add an exceptional Lettings Consultant to our successful growing team covering the Sheffield and Chesterfield area.We are looking for a highly...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Harper James Full time

    Sales AdministratorHarper James has a great opportunity for a Sales Administrator to join a busy, successful team.The role will be office based at our Sheffield office working as part of a supportive and thriving sales team.About Harper JamesHarper James is a national commercial law firm designed to support entrepreneurial businesses from start-up to exit....

  • Lettings Negotiator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Spicerhaart Full time

    Overview:An exciting opportunity at Haybrook is here, join us and be part of Spicerhaart, the UK's largest independent property services groupWe are looking for a Lettings Negotiator to join us at our Sheffield branch. With uncapped commission and competitive earnings, come and be a part of our successful teamTake your career to next level and join Haybrook...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Flexible Staffing Solutions Full time

    Sales AdministratorLocation: Sheffield S9Salary: £23,000 per annumOur client are looking for a Sales Administrator to join their expanding team in their Sheffield office. They are looking for a self-motivated, confident individual who can work well as part of a team and also independently.Duties and Responsibilities Dealing with incoming and outgoing...

  • Lettings Consultant

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Knewin Full time £25,035

    Job Title: Lettings Consultant Location: Sheffield Brand : Leaders Salary : up to £25,035 OTE Hours: Monday to Thursday 8:45am to 6pm, Friday 8:45am to 5:30pm, 1 in 3 Saturdays 9am to 1pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Mynt Recruitment Full time

    Sales Administrator required for an immediate start based in the Sheffield (S9) area on a temporary to permanent basisThis position is working Monday to Friday, 9am - 4:30pm (no weekend work) with the pay starting at £10.00/ hour.Please note you must be able to communicate in Urdu for this role.Job duties to include: Call handling and order processing...


  • Sheffield, Sheffield, United Kingdom Chase and Holland Full time

    Internal Sales Coordinator - Sheffield - Up to £25,000Chase & Holland are proud to be working with a well-established, leading supplier in their specialist field who are actively seeking an enthusiastic and experienced Internal Sales Coordinator to join their dedicated team.This is a fantastic opportunity for an experienced administrator with excellent...

  • Sales Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Full time

    Sue Ross Recruitment are working with a well established, specialist renewable energy company in the recruitment of a Sales Administrator.This is a great role for someone who wants to be a part of a positive and thriving business in the renewable energy industry. You'll be working alongside a friendly team, and you'll provide support to our customers and the...


  • Sheffield, Sheffield, United Kingdom Independent Forgings and Alloys Full time

    Are you an experienced administrator looking for a new challenge? Do you have strong communication skills? Would you like to work for a company with a rich heritage and great working hours? Independent Forgings and Alloys (IFA), a leading independent aerospace and industrial forgers in the UK, is offering a fantastic opportunity to join as a Hirework...

  • Office Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Cutting Edge Woodwork Ltd Full time

    This job would suit anyone looking for part-time hours to fit around commitments such as school hours.Duties will include, but are not limited to; Provide administrative support to the office team Be the first point of call for customers in person and by phone Perform order entry and data entry tasks Create Sales invoices and enter purchase invoices Address...

  • Administrator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Hireonline Full time

    Administrator - Sales DivisionAre you an organised and efficient Administrator seeking an exciting opportunity in the financial services sector?Look no further Our esteemed client, a leading financial services business based in Sheffield, is on the lookout for a dynamic individual to join their team as an Administrator to support their sales division....