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Customer Service Supervisor
2 weeks ago
One Team at East Midlands Railway (EMR).
We are passionate about
keeping people safe, delighting our customers,
doing the right thing and delivering easier journeys every day.
With over 2,400 employees, our people are the reason we are so successful, and the Customer Services team make a crucial contribution to this.
Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have an outstanding opportunity to join#TeamEMR as a Customer Service Supervisor at
Wellingborough station.
We pride ourselves on delivering an excellent customer experience through our customer promise, and the Customer Service Supervisor plays a huge part in that the station.
You will lead the team with day to day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station.
You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations.
You will also play a key part in to ensuring that there is ongoing compliance with company processes and procedures.
This is really busy and fast paced role; some of your key duties will involve:- Undertaking staff briefings as required
- Reporting all accidents & operating incidents
- Authorisation of employee time sheets,
- Looking after the roster/shifts for all staff under your supervision.
- Monitoring ongoing compliance with company processes and procedures.
- Working closely with Network Rail and other stakeholders on a daily basis.
You will be passionate about delivering providing excellent customer service on a daily basis, working with challenging behaviour and leading a team with bags of energy.
Working closely with the local management team, you will also be pro-active in seeking for opportunities to drive the teams forward.
Please note:
this post is required to work shifts including early, late and nights also weekends and bank holidays.
Our employees enjoy a wide range of benefits, including a defined benefit pension scheme and free travel on East Midlands Railway and Train Operating Companies under Abellio.
As well as a competitive salary, we'll also offer you:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
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